Security Operations Technician 3

Job Description:

• Support the dedicated ESS (Enterprise Security Solutions) team within Johnson Controls Security Solutions and other Business Units as required.
• Provide remote diagnostic and technical reporting/support for customers, Johnson Controls technicians and authorized contractors.
• Maintain customer Security and possibly network equipment to meet compliance standards for their industry.
• Objectively and proactively work on Remote Projects and Service Request.
• Completes programming assignments within assigned hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs.
• Assists with the start-up of new equipment or system installation and adjusts as needed to ensure the system is operational.
• Performs work assignments in a safe manner and within specified cost limits.
• Keeps up-to-date of changes and new developments in products and technology.
• Services CCTV and Access control security systems.
• Create detailed documentation/incident reporting of troubleshooting and diagnosis of customer equipment.
• Deliver routine and on time reporting to the customer regarding their system, status, health and compliance status.
• When needed pre-stage system before deployment and configure to system specifications
• Perform other custom support functions as stated in customer contracts as it relates to compliance or their security equipment.

Requirements:

• Degree or Diploma in computer science or related field preferred.
• Ability to flexible hours
• 1 to 3 years’ experience with Access Control and CCTV systems.
• Good verbal and written communications skills.
• Strong network and computer skills/knowledge.
• Excellent problem-solving skills.
• Ability to read blue prints/diagrams
• Ability to troubleshoot technical issues remotely.

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements