Lead Gulfstream Systems Support Engineer

Job Description:

  • Part of a global field support team acting as technical focal and liaison for all customer and program requirements
  • Develop a strong working knowledge of the assigned power products and facilitate the use of approved processes to provide integration testing and flight line support at the Customer’s locations
  • Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM
  • Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals
  • Manage consignment stock levels and logistics at Customer location
  • Deliver on-the-job training to the Customer
  • Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise
  • Build and maintain strong long-term relationships with customer at all levels
  • Manage cost control, quality, and operations-oriented customer communications
  • Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions
  • Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices

Requirements:

  • Bachelor's degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience)
  • Ability to support the customer during off-hours
  • Significant experience in a broad base Aerospace industry or Aviation products
  • Skilled in the theory and operation of defined systems, able to test and repair products and test equipment
  • Skilled in the presentation of technical information both verbal and written, adapting material for the target audience
  • Skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools
  • Skilled/expert regarding customer requirements, translating them into clear deliverables
  • Ability to manage multiple priorities and tasks simultaneously
  • Core competence in Microsoft Office applications, particularly Excel, Power Point, and Outlook

Benefits:

  • Healthcare benefits include medical, dental, vision, and prescription drug coverage
  • Access to a Health Coach from GE Aerospace
  • Employee Assistance Program provides 24/7 confidential assessment, counseling and referral services
  • Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions
  • Access to Fidelity resources and planning consultants
  • Tuition assistance
  • Adoption assistance
  • Paid parental leave
  • Disability insurance
  • Life insurance
  • Paid time-off for vacation or illness
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