Inbound Contact Representative
Become a part of our caring community Are you a transitioning military service member or a military spouse looking for an internship that supports the goal to put health first?
The DOW SkillBridge Internship and Military Spouse Fellowship Programs will provide you with key training to perform your internship. You will partner with your team to support members, projects, and meeting goals impacting business outcomes. The professionals you work with at Humana will depend on the type of internship you select. They may include healthcare professionals, HR, and IT, to name a few. The objective is to support and facilitate care for members.
To be eligible for this internship, you must either be a transitioning military service member or a military spouse, and you must obtain eligibility to participate in these DOW sponsored programs.
The Inbound Contacts Representative 1 Intern will report to a supervisor. The internship focuses on customer support needs which may include complex benefit questions, resolving issues, and educating members.
You Will Also Be Responsible For The Following
- Record details of member inquiries, comments or complaints, transactions or interactions and takes action in accordance with process.
- Escalates unresolved and pending customer grievances.
- Deliver a consistent customer service experience by providing efficient resolutions to our TRICARE beneficiaries and providers
- Act as customer advocate by resolving complex concerns accurately. Demonstrate good business decisions aligned with our Humana values
- Prioritizes workload to provide efficient business operation standards.
- Demonstrated ownership to problem-solve independently
- Ability to manage multiple or competing priorities,
- You must be a transitioning service member eligible to participate in the DOW SkillBridge or a military spouse eligible to participate in the military spouse fellowship·
- Our Department of Defense contract requires U.S. Citizenship for this role
- Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS)
- Minimum one, (1) year customer service experience in a professional environment
- Prior experience managing multiple or competing priorities
- Use of multiple computer applications simultaneously
- Basic Proficiency using the following Microsoft Office suite (Word, Outlook, PowerPoint, Excel)
- Knowledge navigating multiple systems & platforms with ability to troubleshoot and resolve general technical difficulties in a remote environment.
- Experience in healthcare, military, or managed care environment
- Call Center experience
- College degree (Associate's or Bachelor's) highly preferred
- Knowledge of customer service principles and practices – formal training or experience
Location: United States
- Must reside within a two-hour commuting distance of a government facility authorized to issue Common Access Cards (CAC)used for federal identification purposes to secure access to facilities and computer networks.
- Check ID Card Office Locator to identify your location.
- Humana Government Business is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico
- Anticipated Start Dates: 1 June 2026 and 15 June 2026
- Virtual Training will start on day one of employment and runs the first 6 to 8 weeks with a schedule of 8:30 am - 5:00 pm EST, Monday – Friday.
- Cameras must be on at all times during training.
- Attendance is vital for success. Time off is not permitted during training, with the exception of observed (and paid) company holidays.
- Following training, you will work an 8-hour shift between the hours of 8:00 am – 7:00 pm (regardless of time zone), Monday - Friday. Shifts will be assigned at time of offer.
- The initial 180 days of employment constitute an Appraisal Period, during which unapproved or unscheduled time off is restricted. This Appraisal Period is essential to your learning and development, which is why we ask for perfect attendance.
