O2C Collection Specialist with ENG, PT & SP

Salario

A convenir Tipo de contrato:

Indefinido Jornada

Jornada Indiferente Años de experiencia:

Sin Experiencia Position Purpose

Improve Page Group cash flow

Reduce and avoid Bad Debt

Identify and solve customers' disputes Primary Responsibilities:

As member of the Cash Collection Team, you will: Understand the whole OTC process for a better dispute management

Understand the legal and contractual recruitment scope

Coordinate with the Billing Teams to solve invoice related disputes

Collaborate with the Sales Team in negotiations with customers Give and keep visibility to the Sales Team on their portfolio's Collection status

Collaboration on one-off projects (reporting, training, process improvement, etc)

Prepare the litigation file for Legal procedures

Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amountsFluent and professional Spanish, English and Portuguese or Italian

Previous experience in the role highly desirable

Dynamic, organized with a methodical approach

Good negotiation and communication skills (spoken and written)

Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)

Customer focus

Ability to work under pressure to attain company objectives and Cash Collection KPIs