Concierge Team Member- Online Chat Support

Tanganyika Wildlife Park is a unique and innovative wildlife experience that transcends the traditional concept of a zoo. Located in Wichita, Kansas, this wildlife park is dedicated to creating unforgettable moments that inspire guests to become passionate conservation advocates. Tanganyika combines the thrill of close animal encounters with educational experiences, providing a platform where visitors can engage with wildlife in ways that foster awareness and encourage active participation in conservation efforts. The park is renowned for pioneering interactive conservation experiences designed to educate, engage, and empower individuals, emphasizing conservation one person at a time. This approach not only promotes the understanding of diverse species but also motivates guests to take concrete conservation actions in their own lives. At Tanganyika Wildlife Park, employees are not just workers but integral contributors to a mission that goes beyond animal care. The park offers a vibrant work environment where everyday moments can be magical, such as witnessing a toddler feed a giraffe or facilitating a training session with a lemur. This role is ideal for individuals who seek a workplace infused with wonder, passion, and purpose. Tanganyika invests deeply in the growth and well-being of its team members through various initiatives including debt reduction programs, employee assistance programs, and a unique Dream Manager program, all focused on fostering personal and professional development. The culture at Tanganyika is one of support and shared passion, where staff members collaborate closely and often interact with a wide range of exotic animals including sloths, rhinos, and porcupines. The position of Concierge Team Member - Online Chat Support is a vital part of the guest experience at Tanganyika. In this role, team members assist guests by managing communications through online chat, email, text, and phone calls using Go High Level platform. The Concierge Team Member plays a critical role in answering questions about tickets, memberships, and park experiences, helping visitors plan memorable visits. Additionally, the role supports the Sales Lead with guest communications and assists with other concierge tasks as necessary. The focus of this position is to deliver exceptional customer service and create those hallmark "WOW" moments that Tanganyika Wildlife Park is known for. Employment with Tanganyika Wildlife Park is part-time to full-time, with a schedule primarily consisting of weekend shifts combined with some weekday flexibility. The starting pay is $13.50 per hour contingent on weekday availability during spring and fall seasons. This position offers substantial opportunities for professional development and personal growth, making it an excellent opportunity for individuals passionate about wildlife and customer service. Tanganyika’s employee benefits include in-house discounts, an Employee Assistance Program (EAP) for staff and their immediate families, and complimentary admission to the park for employees and their families. The park’s work environment is family-like, encouraging team-oriented collaboration while advancing a mission that positively impacts wildlife conservation globally.