Virtual Chat Support Agent

Position Overview

Pair Eyewear Inc. is seeking a customer-focused Virtual Chat Support Agent to provide real-time assistance to customers through live chat and digital messaging platforms. This role is ideal for individuals with strong written communication skills who enjoy helping customers in a fast-paced, remote environment.

Key Responsibilities

  • Respond to customer inquiries via live chat and messaging systems

  • Provide accurate information regarding products, orders, and support processes

  • Resolve customer questions efficiently while maintaining a professional and friendly tone

  • Document customer interactions clearly in internal systems

  • Escalate complex inquiries to appropriate internal teams when necessary

  • Follow company policies, quality standards, and data protection guidelines

  • Contribute to a positive and consistent customer experience

Qualifications

  • High school diploma or equivalent (Associate’s degree a plus)

  • Previous customer service or chat support experience preferred but not required

  • Excellent written communication and typing skills

  • Ability to manage multiple chat conversations simultaneously

  • Comfortable using CRM systems and online support tools

  • Reliable internet connection and a quiet remote workspace

What We Offer

  • Fully remote work environment

  • Flexible shift options

  • Paid training and structured onboarding

  • Company-provided systems and tools

  • Supportive remote team culture.

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