Track & Trace Representative

<p>We are looking for a detail-oriented and organized <strong>Track & Trace Representative / Operations Coordinator</strong> to join our growing logistics team. In this role, you will be responsible for monitoring active shipments, communicating with drivers and brokers, and ensuring timely delivery updates throughout the transportation process.</p><h3>Responsibilities</h3><ul><li><p>Manage and monitor approximately 20 active units/trucks daily</p></li><li><p>Dispatch drivers after loads are booked</p></li><li><p>Track shipments and provide accurate status updates</p></li><li><p>Communicate with brokers and customers via email and phone</p></li><li><p>Send PODs (Proof of Delivery), location updates, and other required shipment information</p></li><li><p>Maintain strong communication with drivers regarding pickup and delivery status</p></li><li><p>Work within transportation management systems and tracking platforms</p></li><li><p>Use Samsara tracking links, Sylectus, and Full Circle TMS (training provided)</p></li><li><p>Help resolve day-to-day operational issues in a timely and professional manner</p></li><li><p>Ensure all shipment information is updated and documented correctly</p></li></ul><h3></h3><p style="text-align: start;"><strong><span style="color: #121317">Working</span></strong><span style="color: #121317"> </span><strong><span style="color: #121317">conditions</span></strong><span style="color: #121317">:</span></p><ul><li><p><span style="color: #121317">Working schedule: </span></p><p><strong><span style="color: #121317">1st Shift:</span></strong><span style="color: #121317"> </span><strong><span style="color: #121317">Mon-Fri </span></strong><span style="color: #121317"> 6:00 AM – 2:00 PM Central Time (CST)</span></p><p><strong><span style="color: #121317">2nd Shift:</span></strong><span style="color: #121317"> </span><strong><span style="color: #121317">Mon-Fri </span></strong><span style="color: #121317">2:00 PM – 10:00 PM Central Time (CST)</span></p></li></ul><ul><li><p><strong><span style="color: #121317">Remote mode of work</span></strong></p></li><li><p><span style="color: #121317">10+ business days of paid time off</span></p></li><li><p><span style="color: #121317">Team building and corporate events</span></p></li><li><p><span style="color: #121317">Equipment provided</span></p></li><li><p><span style="color: #121317">A supportive team</span></p></li></ul><br><br><ul><li><p><span style="color: #121317">Strong communication and organizational skills</span></p></li><li><p><span style="color: #121317">Ability to multitask and work in a fast-paced environment</span></p></li><li><p><span style="color: #121317">Attention to detail and a problem-solving mindset</span></p></li><li><p><span style="color: #121317">Basic computer skills and the ability to learn new software quickly</span></p></li><li><p><span style="color: #121317">Previous logistics, dispatch, or customer support experience is a plus</span></p></li><li><p><span style="color: #121317">English proficiency required</span></p></li></ul>