Telehealth Triage RN | Nurse Advice Line

<p><strong>About the Role</strong></p><p>This role is built for working nurses who want to put their clinical skills to use on their days off — without picking up a second job that demands a second schedule. As a Telehealth Triage RN on our nurse advice line, you'll assess patient symptoms, provide evidence-based guidance, and support safe clinical decision-making — all from home, on your own time. There are no mandatory hours, no shift minimums, and no schedule commitments: you pick up available shift blocks when it works for you.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Conduct structured telephone and video triage assessments for patients presenting with a wide range of symptoms and concerns</li><li>Apply evidence-based clinical protocols and decision-support tools to guide appropriate care pathways</li><li>Advise patients on self-care, home management, or the appropriate level of care to seek (urgent care, ED, 911, etc.)</li><li>Provide clear, accurate patient education tailored to each caller's situation and health literacy level</li><li>Document all interactions thoroughly and accurately within the company's platform</li><li>Escalate calls appropriately and efficiently when a patient requires emergency intervention</li><li>Follow established escalation pathways and communicate with on-call clinical supervisors as needed</li><li>Maintain patient confidentiality and adhere to HIPAA standards on every call</li><li>Participate in required onboarding training and periodic protocol updates</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>Active Florida RN license in good standing — OR a multistate license (MSL) issued through an eNLC compact state (no additional Florida registration required for RNs under the enhanced Nurse Licensure Compact)</li><li>Minimum 2+ years of acute care, emergency, or similar clinical experience — you should be comfortable making independent clinical assessments with confidence</li><li>Tech-comfortable — able to learn and navigate a proprietary telehealth platform; onboarding and training are provided, but a baseline comfort with technology is expected</li><li>Reliable high-speed internet connection and a quiet, private home workspace suitable for patient calls</li><li>Active professional liability / malpractice insurance (required; as a 1099 contractor, you are responsible for maintaining your own coverage)</li><li>Excellent verbal communication skills — calm, clear, and effective with patients under stress</li></ul><p><br></p><p><strong>Nice to Have</strong></p><ul><li>Prior telehealth, nurse advice line, or call center triage experience</li><li>AAACN Telehealth Nursing Certification (TNC)</li><li>Emergency Department (ED) or ICU background</li><li>Experience working with structured triage tools (e.g., Schmitt-Thompson protocols)</li></ul><p></p>