Team Manager/ Sr Team Manager (Mortgage) - WAH

<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p>Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager/ Sr Team Manager - Mortgage. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><p> </p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>Managers in this role get to:</p><ul><li>Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.</li><li>Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.</li><li>Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.</li><li>Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.</li><li>Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li>At least 2 years of Team Leader experience supporting mortgage campaigns.</li><li>Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.</li><li>Excellent communication skills—able to present insights clearly in both written and verbal formats.</li><li>Ability to work in a fast-paced, performance-driven environment with strong attention to detail.</li><li>Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.</li><li>A proactive, solution-oriented mindset with a strong sense of ownership and accountability.</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>All your information will be kept confidential according to EEO guidelines.</p></div></section>