Systems Engineer
<div><div><p style="margin: 0.0pt 0.0pt 3.0pt;"><span style="font-family: Arial;font-size: 18.0pt;font-weight: bold;">Systems Engineer</span></p><p style="margin: 0.0pt 0.0pt 12.0pt;"><span style="color: rgb(46,117,182);font-family: Arial;font-size: 12.0pt;font-weight: bold;">Fully Remote</span></p><p style="border-bottom-color: rgb(46,117,182);border-bottom-style: solid;border-bottom-width: 0.75pt;margin: 12.0pt 0.0pt 4.0pt;padding-bottom: 1.0pt;"><span style="font-family: Arial;font-size: 12.0pt;font-weight: bold;">Who We Are</span></p><p style="margin: 0.0pt 0.0pt 4.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what’s next by leveraging our knowledge of what’s possible today. Join a team where complexity doesn’t mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.</span></p><p style="border-bottom-color: rgb(46,117,182);border-bottom-style: solid;border-bottom-width: 0.75pt;margin: 12.0pt 0.0pt 4.0pt;padding-bottom: 1.0pt;"><span style="font-family: Arial;font-size: 12.0pt;font-weight: bold;">About the Role</span></p><p style="margin: 0.0pt 0.0pt 4.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">The Systems Engineer role involves managing complex configuration projects, hours-based implementations, and serving as the primary backup for support operations. As part of our team, you will focus on enterprise-level solutions including Mobile Device Management (MDM) implementations, Card Printer Technology deployments, and advanced system integrations while resolving escalated technical issues.</span></p><p style="border-bottom-color: rgb(46,117,182);border-bottom-style: solid;border-bottom-width: 0.75pt;margin: 12.0pt 0.0pt 4.0pt;padding-bottom: 1.0pt;"><span style="font-family: Arial;font-size: 12.0pt;font-weight: bold;">Who We Are Looking For</span></p><p style="margin: 0.0pt 0.0pt 4.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">We are seeking a highly driven and technically proficient individual with strong problem-solving skills and a passion for delivering enterprise solutions. You should be comfortable managing technical projects, interacting with clients, and collaborating across departments. This role is ideal for someone with experience in enterprise IT systems, card printer hardware and software, and a proactive approach to continuous improvement.</span></p><p style="border-bottom-color: rgb(46,117,182);border-bottom-style: solid;border-bottom-width: 0.75pt;margin: 12.0pt 0.0pt 4.0pt;padding-bottom: 1.0pt;"><span style="font-family: Arial;font-size: 12.0pt;font-weight: bold;">What You’ll Do</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Serve as the primary resource for Tier 1 backup and support coverage</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Lead complex configuration projects for enterprise clients</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Manage billable professional services, including MDM setup and Enterprise Labeling integrations</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Configure, deploy, and support Card Printer Technology solutions, including hardware setup, driver installation, print template configuration, and ribbon/media management</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Troubleshoot card printer issues including connectivity, encoding failures, print quality, and firmware updates</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Integrate card printing systems with client identity management and access control platforms</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Handle escalated support tickets assigned to Tier 2</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Deliver travel-related, billable customer services and onsite support when needed</span></p><p style="border-bottom-color: rgb(46,117,182);border-bottom-style: solid;border-bottom-width: 0.75pt;margin: 12.0pt 0.0pt 4.0pt;padding-bottom: 1.0pt;"><span style="font-family: Arial;font-size: 12.0pt;font-weight: bold;">Qualifications & Skills</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">3+ years of experience in enterprise technical solutions</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Proven experience with MDM platforms and enterprise integrations</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Hands-on experience with Card Printer Technology, including brands such as Zebra, HID, Matica, or Entrust (formerly Datacard)</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Familiarity with card printer software platforms (e.g., ZMotif SDK, HID FARGO Connect, or equivalent)</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Experience with card encoding technologies including magnetic stripe, smart chip (contact/contactless), and barcode</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Project management experience with billable professional services</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Experience managing client-facing technical projects with billable deliverables</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Ability to work independently in a remote-first environment while managing multiple priorities</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Advanced troubleshooting and problem-solving capabilities</span></p><p style="margin: 0.0pt 0.0pt 0.0pt 36.0pt;text-indent: -18.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">•</span><span style="font: 7.0pt;"> </span><span style="font-family: Arial;font-size: 11.0pt;">Strong communication and customer relationship skills</span></p><p style="border-bottom-color: rgb(46,117,182);border-bottom-style: solid;border-bottom-width: 0.75pt;margin: 12.0pt 0.0pt 4.0pt;padding-bottom: 1.0pt;"><span style="font-family: Arial;font-size: 12.0pt;font-weight: bold;">Travel Management</span></p><p style="margin: 0.0pt 0.0pt 4.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">Engineers are expected to manage their own travel arrangements out of pocket when traveling for customer-related services or business needs. They must track and submit all related expenses accurately in accordance with company policies. Reimbursement is provided based on adherence to established procedures, ensuring timely and appropriate compensation for incurred travel costs.</span></p><p style="border-bottom-color: rgb(46,117,182);border-bottom-style: solid;border-bottom-width: 0.75pt;margin: 12.0pt 0.0pt 4.0pt;padding-bottom: 1.0pt;"><span style="font-family: Arial;font-size: 12.0pt;font-weight: bold;">Physical Demands</span></p><p style="margin: 0.0pt 0.0pt 4.0pt;"><span style="font-family: Arial;font-size: 11.0pt;">This is a fully remote position and requires a dedicated home office environment with minimal distractions. A reliable high-speed internet connection is essential to support VoIP, collaboration tools, and other technical systems. The role involves extended periods of sitting and computer work. Up to 25% travel may be necessary to provide onsite support, attend training, or participate in professional development opportunities.</span></p></div></div>
