System Reliability & Support Lead

<p>Are you a highly skilled and motivated individual with a passion for ensuring the reliability and support of critical systems? Look no further! PNC Financial Services is seeking a talented System Reliability & Support Lead to join our dynamic team. In this role, you will be responsible for overseeing the stability and functionality of our systems, as well as providing technical support to our internal and external stakeholders. If you have a strong background in system administration and a proven track record of delivering exceptional support, we want to hear from you. Join us in our mission to provide the best possible experience for our clients and make a positive impact on the financial services industry. Maintain the stability and functionality of critical systems within the organization. Manage and lead a team of system administrators to ensure timely and efficient support for all systems. Monitor system performance and identify areas for improvement or potential risks. Develop and implement processes and procedures for system maintenance and support. Provide technical support to internal and external stakeholders, including troubleshooting and resolving system issues. Collaborate with cross-functional teams to identify and implement system enhancements and upgrades. Stay updated on industry trends and best practices related to system reliability and support. Conduct regular audits and reviews to ensure compliance with security and regulatory standards. Develop and maintain system documentation, including standard operating procedures and troubleshooting guides. Communicate effectively with stakeholders at all levels to provide updates on system performance and outages. Identify and implement automation solutions to improve system efficiency and reduce manual tasks. Train and mentor junior team members to enhance their technical skills and knowledge. Participate in on-call rotation to provide 24/7 support for critical systems. Continuously monitor and analyze system logs and performance metrics to proactively identify potential issues. Collaborate with vendors and third-party providers to resolve system issues and improve system reliability.</p><p>PNC Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>