Strategic Digital Account Manager

<p><span style="text-decoration: underline;"><strong>Job Description Summary</strong> </span></p> <p><span>As a Strategic Digital Account Manager, you will own and grow relationships within Fusable’s highest‑value, most complex accounts. In this quota‑carrying role, you will partner closely with senior client stakeholders to drive long-term success, multi-channel digital strategy, and measurable business outcomes.</span><span data-ccp-props="{}"> </span></p> <p><span>You will act as a trusted advisor, ensuring our digital solutions deliver strong ROI while uncovering new opportunities for deeper partnership and revenue expansion. Strategic accounts require a higher degree of sophistication, coordination, and consultative problem-solving, and you will serve as the orchestrator across internal teams, including paid media, creative, data, and product, to deliver a unified client experience.</span><span data-ccp-props="{}"> </span></p> <p><span>Your success will be measured by quota achievement, account growth, executive engagement, and your ability to align our capabilities with client priorities at a strategic level.</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <p><span style="text-decoration: underline;"><strong>What You Will Do</strong> </span></p> <p><strong>Strategic Client Leadership </strong></p> <p><span>Serve as the senior-facing point of contact for top-tier, high-value client accounts, managing relationships across multiple stakeholders, business units, and decision-makers. Develop a deep understanding of each client’s organization, long-term strategy, market pressures, and digital transformation initiatives. </span><span data-ccp-props="{}"> </span></p> <p><span>Build and maintain strong relationships at the executive and director levels, facilitating strategic conversations focused on growth, innovation, and value.</span><span data-ccp-props="{}"> </span></p> <p><span>Drive account plans that map goals, KPIs, risks, expansion opportunities, and multi-quarter roadmaps.</span><span data-ccp-props="{}"> </span></p> <p><strong><span>Strategy & Consulting</span></strong><span data-ccp-props="{}"> </span></p> <p><span>Lead the development of integrated, multi-channel digital marketing strategies aligned to complex client goals, working collaboratively with cross-functional strategists and execution teams.</span><span data-ccp-props="{}"> </span></p> <p><span>Elevate conversations beyond campaign management to business outcomes, such as customer acquisition efficiency, lifecycle optimization, and cross-channel measurement.</span><span data-ccp-props="{}"> </span></p> <p><span>Introduce proactive recommendations rooted in data, performance insights, and market trends.</span><span data-ccp-props="{}"> </span></p> <p><strong><span>Revenue Ownership & Growth</span></strong><span data-ccp-props="{}"> </span></p> <p><span>Own full Net Retention responsibility for a strategic book of business, ensuring renewals and incremental revenue growth.</span><span data-ccp-props="{}"> </span></p> <p><span>Identify expansion opportunities across products, channels, and services; drive upsells and cross-sells based on client needs and strategic direction.</span><span data-ccp-props="{}"> </span></p> <p><span>Partner with Sales leaders on scope development, pricing strategy, and enterprise proposals.</span><span data-ccp-props="{}"> </span></p> <p><span>Maintain accurate forecasting and contribute to quarterly business reviews (QBRs) and executive reporting.</span><span data-ccp-props="{}"> </span></p> <p><strong><span>Operational Excellence & Performance Oversight</span></strong><span data-ccp-props="{}"> </span></p> <p><span>Monitor complex, multi-channel performance dashboards; identify trends, risks, and strategic opportunities.</span><span data-ccp-props="{}"> </span></p> <p><span>Ensure teams deliver flawlessly against client expectations, acting as the internal advocate for your accounts.</span><span data-ccp-props="{}"> </span></p> <p><span>Lead executive-level reporting, QBRs, and strategic reviews that highlight performance, insights, and next steps.</span><span data-ccp-props="{}"> </span></p> <p><span>Align internal delivery teams on priorities and roadmaps to ensure cohesive execution.</span><span data-ccp-props="{}"> </span></p> <p><strong><span>Industry Expertise & Thought Leadership</span></strong><span data-ccp-props="{}"> </span></p> <p><span>Stay ahead of emerging digital marketing trends, platform changes, privacy regulations, and advanced technologies that impact strategic clients.</span><span data-ccp-props="{}"> </span></p> <p><span>Leverage your expertise to counsel clients on organizational strategy, channel allocation, and digital maturity.</span><span data-ccp-props="{}"> </span></p> <p><span>Represent Fusable as a trusted strategic partner who guides clients through industry shifts.</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <p><span style="text-decoration: underline;"><strong>What You Need</strong> </span></p> <p><span>5+ years of experience in digital account management or enterprise client services, preferably in an agency or SaaS/digital services environment.</span><span data-ccp-props="{}"> </span></p> <p><span>Proven success with strategic or enterprise accounts, including multi-stakeholder management and executive engagement.</span><span data-ccp-props="{}"> </span></p> <p><span>Experience owning revenue outcomes in a quota-carrying role (renewals, upsells, forecasting).</span><span data-ccp-props="{}"> </span></p> <p><span>Deep understanding of digital marketing disciplines (paid search, paid social, programmatic, CRM, analytics, first-party data strategy, etc.).</span><span data-ccp-props="{}"> </span></p> <p><span>Strong business acumen and ability to translate digital performance into executive-level narratives.</span><span data-ccp-props="{}"> </span></p> <p><span>Exceptional communication skills, including presenting to senior leaders and guiding strategic discussions.</span><span data-ccp-props="{}"> </span></p> <p><span>Highly organized with strong project management capabilities across multiple workstreams.</span><span data-ccp-props="{}"> </span></p> <p><span>Analytical, data-driven mindset with the ability to craft insights and build compelling stories from data.</span><span data-ccp-props="{}"> </span></p> <p><span>Bachelor’s degree in Marketing, Business, Communications, or a related field.</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <p><span style="text-decoration: underline;"><strong>Role Breakdown</strong> </span></p> <p><span>Executive & Stakeholder Communications  40%</span><span data-ccp-props="{}"> </span></p> <p><span>Strategic Planning & Account Roadmapping 20%</span><span data-ccp-props="{}"> </span></p> <p><span>Performance Insights, Reporting & QBR Leadership  25%</span><span data-ccp-props="{}"> </span></p> <p><span>Renewals, Upsells & Enterprise Proposal Strategy 15%</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <div> <p> </p> <p>Fusable participates in the E-Verify program.<span> </span></p> <p>View the Participant & Right to Work Poster in English | Español<span> </span></p> <p>https://www.e-verify.gov/employers/employer-resources?resource=30<span> </span></p> <p><strong>Equal Employment Opportunity</strong><span> </span>- Fusable is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.</p> <p><span style="color: #ffffff;"> #LI-Remote</span></p> </div> <p>Equal Opportunity Employer<span data-ccp-props="{}"> </span></p> <div> <div> <p>This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the<span> </span><a href="https://www.eeoc.gov/poster" target="_blank" rel="noopener">Know Your Rights</a><span> </span>notice from the Department of Labor.</p> </div> </div> <p><span data-ccp-props="{}"> </span></p> <p><span style="color: #ffffff;" data-ccp-props="{}">#LI-Remote</span></p>