Sr. Technical Specialist

June 3, 2026

Why Zensar?We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is looking for a Senior Technical Specialist in the United States (%100 Remote). This position is open for Full Time with excellent benefits and professional growth opportunities. About the RoleThe Strategic Process Architect designs and optimizes end-to-end business processes to enable scalable, efficient, and AI-ready operations. This role bridges strategy and execution by translating business objectives into streamlined workflows, intelligent automation opportunities, and measurable outcomes—while maintaining the right level of abstraction to drive clarity without getting lost in the weeds. Key Responsibilities:Assess and map current-state processes across functions and systems, tailoring the **level of detail** to the audience and objective (from high-level value streams to task-level workflows)Define and standardize **process taxonomy, hierarchies, and naming conventions** to create consistency and reusability across the organizationApply Business Process Management (BPM) principles and frameworks to ensure processes are structured, measurable, and scalableIdentify inefficiencies, risks, and opportunities for simplification, standardization, and automationDesign future-state processes aligned to business strategy, operating models, and growth goalsStay elevated above execution details while knowing when to dive deeper to unblock teams or resolve ambiguityPartner with business and technology teams to implement solutions and drive adoptionDefine process metrics, KPIs, and continuous improvement mechanisms What Success Looks Like:Processes are documented at the right level of detail; clear, usable, and actionable without unnecessary complexityA consistent process architecture and taxonomy enables scale across teams and use casesReduced cycle times and operational costsIncreased scalability, transparency, and cross-functional alignmentSeamless integration of automation, data, and AI into workflows Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: <a target="_blank" rel="noopener noreferrer" href="https://zensar.com/privacy-notice">https://zensar.com/privacy-notice</a> At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore <a href="https://www.zensar.com/careers/" target="_blank">Life at Zensar</a> and join us to <a href="https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1" target="_blank">Grow. Own. Achieve. Learn.</a> to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Sr. Technical Specialist

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