Senior Supply Chain Director, Inspirity Customer Success - Remote

Contributes significantly to the supply management initiatives of Mayo Clinic and Mayo Clinic customers. Develops and participates in short-term tactics and long-range plans that result in optimal supply chain management operations and performance. Takes an active role with physician and executive leadership on proactive supply chain management strategies and addressing daily supply chain operations including customer relationship management, process and project management. Functions as a mentor and facilitator of professional development opportunities in order to keep the team optimally refined and aligned with the changing healthcare landscape. Manages institutional and system-wide initiatives and responsibilities associated with the supply chain, including personnel. Serves as the primary interface on all supply chain related issues including, sourcing and contracting, informatics, analytics, support of key departments/divisions, pharmaceutical formulary, information technology and telecommunications contracting, and procure-to-pay. Responsible for actively advancing strategies and implementation of supply chain programs including but not limited to the full integration of supply chain operations with Mayo Clinic SCM commercial services, standardization/value analysis process, servicing key stakeholders and providing customer service, awarding of contracts, business reviews associated with distribution agreements and supplier partnerships, which provide for medical/surgical supplies, non-medical/surgical supplies, capital/non-capital equipment and service agreements. Responsible for an operating budget associated with area of accountability, its management and adherence to operating expense targets and plans. Understands and contributes to the adherence to the overall budget targets and plans.

This role is being established per the Inspirity Health Partners (IHP).  IHP is a commercial Source to Pay company that operates under the direction of the Mayo Clinic Supply Chain.  Growth of the company (now five customers) necessitates that IHP have a full-time Customer Success resource as today this function is being served through a portion of multiple IHP leaders who have other responsibilities. Sustaining customer success, satisfaction and retention is critical. Extensive travel will be required but will vary depending on customer needs and relationship maturity. 

Job Specific Requirements:

Customer Alignment/Performance/Satisfaction

  • Maintains, expands and retains key trusted relationships (post implementation) with executives at member provider sites
  • Assures that key membership personas understand Inspirity
  • Facilitates and leads quarterly business reviews with member executive participants               
  • Understands overriding contracts and operations, and how they impact current providers
  • Serves as the executive single point of contact for member provider service lines
  • Provides feedback on current Inspirity offerings back to sales/marketing/operations/leadership
  • Solutions provider issues in partnership with work streams

 

Member Growth

  • Service as a Champion for providers and workstreams to engage the executive teams to remove barriers and enable value realization. 
  • Works with members to set mutual objectives and ensure value is on track       
  • Works with leaders at current providers on key relationships and projects

Cross Functional Communication

  • Develop relationships with IHP functional leaders to ensure there are clear roles and that customer success is achieved mutually
  • Leads internal Delivery reviews with leadership and calls with staff as needed 
  • Liaises with key partners, including Vizient and Humanity Corp
  • Memorializes activities at members through CRM organization and entry

Qualifications

Bachelor's degree in business or a related field and a minimum of 10 years of supply chain management experience in a hospital or health-care related environment, which includes at least eight years' experience in progressively responsible management positions in supply chain management required. Prior experience in product, medical equipment and services knowledge, in addition to broad supply chain management experience, business process standardization and continuous process and performance improvement strategies required. Preference will be given to individuals with prior experience as a Director, Manager or VP of Supply Chain Management.

A master's degree is strongly preferred. Certification in purchasing/supply chain management is preferred. Experience in another industry viewed positively, particularly an industry viewed as having world-class supply chain management. Advanced certification in healthc

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