Senior Program Manager, Partner Services Success Americas

May 14, 2026

Description:

Drive theater-level execution of partner-led services motions and manage opportunity progression.
Inspect active opportunities, identify stalled deals, and surface execution gaps.
Establish regional inspection cadences, opportunity review rhythms, and escalation paths.
Support strategic partners in building services readiness and moving toward repeatable execution.
Build field-facing playbooks, templates, and inspection guides for broader adoption.
Serve as the execution and feedback loop between the field and global programs.
Coordinate across Partner Programs, Channel, Sales, Services, and Enablement to maintain ownership and operating standards.
Track progress on partner readiness and briefings to improve activation and scalability.

Requirements:

7–10 years of experience in partner programs, channel operations, partner success, professional services, managed services, consulting/advisory, or SaaS GTM execution.
Proven ability to work across Sales, Channel, Services, and Partner organizations without direct authority.
Strong operational discipline with experience in opportunity inspection, cadence management, and executive-ready reporting.
Experience building practical field-facing playbooks, templates, and operating models that support execution at scale.
Strong business acumen with the ability to simplify complex workflows and tailor messaging for regional and global stakeholders.
Comfortable working across time zones as needed.
Experience supporting partner-led professional services, managed services, co-delivery, or advisory services motions (preferred).
Background working with GSIs, National Solution Providers, VARs, MSSPs, or large enterprise SaaS partner ecosystems (preferred).
Technical familiarity with CRM, PRM, PSA, partner portals, and services attach tracking/reporting dashboards (preferred).

Benefits:

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