Senior Product Manager

<p><span class="emphasis">It's fun to work in a company where people truly BELIEVE in what they're doing!</span></p><p></p><p>Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.</p><p></p><p></p><p>Print Reach, part of the Fullsteam organization, <span>is </span>a leading provider of comprehensive software solutions tailored for the print and mail industry, focusing on streamlining operations, boosting profitability, and enhancing workflow efficiency</p><p></p><p>Midnight is a leading print management solution designed to help enterprise print and mail <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">shops streamline</span> their operations, optimize workflows, and improve efficiency. As an advanced MIS (Management Information System), Midnight provides tools for estimating, job tracking, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">postage accounting,</span> inventory management, reporting, and more.</p><p><br>As a Senior Product Manager, you will be responsible for shaping Midnight’s product <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">strategy, defining</span> new features, and working closely with cross-functional teams to bring them to market. You will leverage AI development technologies, market research, and data-driven decision-making to improve Midnight’s capabilities and maintain its competitive edge. This role requires a strong mix of strategic thinking, execution, and leadership, with an emphasis on balancing customer needs, business goals, and technical feasibility.</p><p></p><p><b>Key Responsibilities:</b></p><p><br><b>Product Strategy & Roadmap</b><br>● Define and drive Midnight’s long-term product vision and ensure alignment with business goals.<br>● Develop and maintain a strategic product roadmap, prioritizing features <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">and enhancements</span> that deliver the most value.<br>● Identify opportunities for automation, AI-driven insights, and improved integrations to enhance Midnight’s functionality.<br><b>Execution & Delivery</b><br>● Own the entire product development lifecycle, from concept to launch, ensuring timely and high-quality releases.<br>● Work closely with engineering, design, and QA teams to define product requirements and oversee Agile development cycles.<br>● Translate customer feedback and business needs into clear, actionable user stories and acceptance criteria.<br>● Drive scalability and performance improvements, ensuring Midnight remains a <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">robust, reliable</span> solution for users.</p><p><b>Customer & Market Insights</b><br>● Conduct user research and industry trend evaluations to refine Midnight’s <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">market position.</span><br>● Work with sales and customer success teams to gather insights and translate <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">customer feedback</span> into product improvements.<br>● Define and track key product success metrics (KPIs) to evaluate feature adoption and overall product performance.<br><b>Cross-Functional Collaboration & Leadership</b><br>● Act as a bridge between technical and non-technical teams, ensuring <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">smooth communication</span> and alignment.<br>● Partner with marketing and sales teams to develop go-to-market strategies, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">product messaging,</span> and training materials.<br>● Lead internal product demos and executive updates, articulating product progress and key decisions.<br>● Mentor and guide junior product managers, contributing to a strong product <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">management culture</span> within the organization.</p><p></p><p><b>Qualifications & Skills:</b></p><p></p><p><b>Required:</b><br>● 10+ years of product management experience, ideally in SaaS, B2B, ERP, or <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">workflow automation</span> software.<br>● Technical acumen, with an understanding of APIs, cloud-based platforms, and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">system integrations.</span><br>● Experience leading end-to-end product development, from discovery to launch.<br>● Proven ability to use data, customer insights, and business strategy to inform <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">product decisions.</span><br>● Exceptional leadership and communication skills, with experience managing crossfunctional teams.<br>● Experience working in Agile/Scrum environments, with tools like Jira, Trello, or Asana.<br> </p><p><b>Preferred:</b><br>● Experience in print MIS, ERP, or related workflow automation software.<br>● Leveraging AI as the core of the product development lifecycle.<br>● Familiarity with AWS serverless architecture, AI-powered automation, or <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">business intelligence</span> tools.<br>● Strong background in UX/UI best practices, A/B testing, and user journey optimization.<br>● MBA or equivalent experience in product strategy is a plus.</p><p></p><p>Salary Range: $61,450 - $130,000</p><p style="text-align:inherit"></p><p style="text-align:left"><span>Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal <span><span><span><span><span><span><span><span><span class="WCO0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Opportunity/Affirmative</span></span></span></span></span></span></span></span></span></span> Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.</span></p><p style="text-align:inherit"></p>