Seeking Bilingual Virtual Assistant Agency (Healthcare / Chiropractic

<div class="trix-content"> <div>Artisan Chiropractic Clinic is seeking a professional Virtual Assistant Agency to provide ongoing bilingual (English/Spanish) administrative and patient communication support for our multi-location chiropractic practice in the DMV area.</div><div><br></div><div>This is a remote partnership opportunity for an agency capable of staffing coverage during our operating hours.</div><div><br></div><div>⸻</div><div><br></div><div><strong><u>Required Coverage</u></strong></div><div> • Monday – Friday: 8:00 AM – 7:00 PM (Eastern Time)</div><div> • Saturday: 8:00 AM – 1:30 PM (Eastern Time)</div><div><br></div><div>Agency staff may operate from any time zone, provided <u>quality</u> coverage aligns with Eastern Time.</div><div>⸻</div><div><br></div><div><strong>Required Qualifications (Non-Negotiable)</strong></div><div> • Agency must provide bilingual English & Spanish-speaking virtual assistants</div><div> • Strong verbal communication skills</div><div> • Experience in healthcare, medical scheduling, or chiropractic offices preferred</div><div> • Ability to handle high call volumes professionally</div><div> • Familiarity with HIPAA-compliant communication practices</div><div> • Experience using EHR systems (ChiroTouch preferred; training provided)</div><div> • Ability to generate daily/weekly activity reports</div><div><br></div><div>⸻</div><div><br></div><div><strong>Scope of Responsibilities</strong></div><div><br></div><div>Agency-provided VAs will be responsible for:</div><div> • Answering inbound calls for multiple clinic locations</div><div> • Scheduling patients (health insurance, personal injury, cash patients)</div><div> • Understanding deductibles and copays (training provided)</div><div> • Managing and updating appointment calendars</div><div> • Calling patients from “floating lists” to schedule appointments</div><div> • Responding to text messages</div><div> • Communicating urgent updates to clinic offices (e.g., late arrivals)</div><div> • Documenting all communication accurately in ChiroTouch</div><div> • Providing regular reporting on:</div><div> • Calls handled</div><div> • Appointments scheduled</div><div> • Follow-up outcomes</div><div><br></div><div>⸻</div><div><br></div><div><strong>What We’re Looking For in an Agency Partner</strong></div><div> • Structured staffing and backup coverage</div><div> • Consistent quality control processes</div><div> • Clear management structure</div><div> • Ongoing communication with clinic leadership</div><div> • Scalable support as we grow</div><div><br></div><div>⸻</div><div><br></div><div><strong>To Apply</strong></div><div><br></div><div>Please provide:</div><div> • Agency overview</div><div> • Location(s) of staff</div><div> • Experience in healthcare support</div><div> • Pricing structure (hourly or monthly retainer)</div><div> • Staffing model (dedicated VA vs pooled team)</div><div> • References (if available)</div> </div> <p>This is a remote position.</p>