Salesforce Business Analyst/ BA 100% REmote
Salesforce Business Analyst/ BA 100% REmote
Job Description:
What do you get to do in this position?
• Manage the collection and implementation of business process requirements for SalesForce.com.
• Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes.
• Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience.
• Implement and integrate third-party products / applications on the platform.
• Work with IT and Salesforce.com and other 3rd party vendors to maintain smooth operation and performance of the platform.
• Coordinate and lead user acceptance tests with the business units and end users against business requirements if required.
• Maintain key system metrics to track trends in usage / adoption and data integrity.
• Train end users prepare related documentation (requirements, training materials, process and data flows, use cases, functional design, etc), participate in cross-functional teams, communicate key messages or address critical questions from the user base involving the CRM if required.
• Perform system administrator function of the Salesforce.com CRM application. Responsible for maintaining functional areas of contacts / relationship, accounts, opportunities, dashboards and reports.
• Create and execute queries and reports, maintain user roles, security and profiles.
This job might be for you if:
• Excellent verbal and written communication skills required
• Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment required
• Strong customer focus, ability to probe customer needs and translate customer requirements into system specifications required
• 2-5 years of business analyst experience required
• Strong business acumen, superb knowledge of business processes and CRM best practice required
• 2+ years of strong operational experience with SalesForce.com preferred
• Salesforce.com administrator certification a strong plus
• Bachelor's degree in business or information systems preferred
