[Remote] Manager, Customer Service/Onboarding
Note: The job is a remote job and is open to candidates in USA. Constellation is the largest private-sector power producer in the world, focusing on clean and reliable energy. The Manager, Customer Service/Onboarding is responsible for managing customer engagements and supporting the full lifecycle of client relationships with the Constellation Navigator Data Services, ensuring a great customer experience.
Responsibilities
- Serve as the primary point of contact for all client interactions for Constellation Data Services
- Support customer onboarding, and daily customer needs for data acquisition
- Adjust continuously as necessary to improve the customer experience
- Work closely with the Account teams, and staffing agents to hire applicable contractors to support the contract
- Continue to evaluate opportunity to reduce cost to serve
- Work closely with Products, Staffing, Operations, and sales team
Skills
- 8 years of experience in data services, operations, sales, marketing, strategy consulting, or product management
- Operational background in data acquisition of utility invoices
- Strong presentation skills; capable of presenting externally and internally
- Demonstrated ability to work effectively and influence all levels of management
- Demonstrated understanding of the company's commercial energy business units, personnel, and strategy
- Strong communication skills (verbal and written)
- Ability to work effectively under high stress situations in dynamic, fast paced environments
- Evidence of passion for entrepreneurship, technologies, and startups
- Demonstrated drive and sense of urgency to achieve results and ability to deliver outcomes despite obstacles
Benefits
- Competitive compensation
- Bonus program
- 401(k) with company match
- Employee stock purchase program
- Comprehensive medical, dental and vision benefits
- Robust wellbeing programs
- Disability and life insurance benefits
- Paid time off for vacation, holidays, and sick days
Company Overview
