Product Manager, Support Experience

Description:

  • Improve the outcomes of Stripe’s user-facing AI agent across 100k+ weekly conversations.
  • Identify customer problems and build solutions that make the conversational AI agent as effective as Stripe’s best human agents.
  • Define the UX for conversational AI by determining the core primitives needed for strong hybrid UI and conversation experiences.
  • Build, ship, and iterate on AI skills, prompts, evals, tools, and related agent capabilities.
  • Create continuous improvement loops that turn problems into scaled AI solutions.
  • Redefine how quality is measured for agentic conversations.
  • Partner with the Conversation UX and Platform teams to unlock new capabilities for the AI agent.
  • Help build the systems that enable other teams at Stripe to create AI capabilities as well.

Requirements:

  • 5+ years of experience as a Product Manager.
  • Deep user empathy and a high bar for user experience.
  • Experience leading cross-team initiatives from ideation to execution.
  • Technical expertise from leading technical products and/or a background in computer science or a similar field.
  • Strong written and verbal communication skills.
  • Relentlessly user-focused, comfortable working in ambiguity, and motivated to create something new.
  • Preferred qualifications are not specified beyond the core requirements.
Back to blog