Process Analyst II

May 12, 2026

<div class="flex max-w-full flex-col gap-4 grow"><div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1" dir="auto" tabindex="0" data-message-author-role="assistant" data-message-id="70c0887a-3abc-48f2-80ee-9acdebe40d7f" data-message-model-slug="gpt-5-5" data-turn-start-message="true"><div class="flex w-full flex-col gap-1 empty:hidden"><div class="markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling">Are you ready to join a growing team? CTG is seeking a Process Analyst II to support process improvement initiatives for our client. This role focuses on analyzing business operations, documenting workflows, identifying automation opportunities, and helping drive operational efficiency improvements across the organization. Location: Remote Duration: 3 months<h3 data-section-id="14uqk01" data-start="412" data-end="437">Key Responsibilities:</h3><ul data-start="439" data-end="1247"><li data-section-id="1gpo47k" data-start="439" data-end="520">Analyze and document business processes, workflows, and operational procedures.</li><li data-section-id="gkhuc" data-start="522" data-end="644">Interview subject matter experts and stakeholders to gather process requirements and identify improvement opportunities.</li><li data-section-id="194hqp4" data-start="646" data-end="752">Create process maps, workflow diagrams, and analytical documentation using tools such as Visio and Miro.</li><li data-section-id="18up364" data-start="754" data-end="852">Interpret operational and process data to identify trends, gaps, and optimization opportunities.</li><li data-section-id="1httsim" data-start="854" data-end="964">Support automation and robotics process improvement initiatives by developing business case recommendations.</li><li data-section-id="m6dbdj" data-start="966" data-end="1054">Present findings, recommendations, and project updates to leadership and stakeholders.</li><li data-section-id="xtsvao" data-start="1056" data-end="1146">Assist with continuous improvement initiatives and support process enhancement projects.</li><li data-section-id="1hcar5j" data-start="1148" data-end="1247">Ensure compliance with internal controls, risk management standards, and regulatory requirements.</li></ul><h3 data-section-id="kwz2en" data-start="1251" data-end="1284">Required Skills & Experience:</h3><ul data-start="1286" data-end="1806"><li data-section-id="m30pkc" data-start="1286" data-end="1389">2+ years of experience in process analysis, business analysis, operations, or continuous improvement.</li><li data-section-id="8q7v90" data-start="1391" data-end="1454">Strong analytical, problem-solving, and communication skills.</li><li data-section-id="ltlke7" data-start="1456" data-end="1556">Experience with process mapping and diagramming tools including Miro, Visio, or similar platforms.</li><li data-section-id="1ekir4b" data-start="1558" data-end="1635">Proficiency with Microsoft Excel, PowerPoint, and data analysis techniques.</li><li data-section-id="9odde5" data-start="1637" data-end="1719">Ability to communicate effectively with business partners and senior leadership.</li><li data-section-id="e21tze" data-start="1721" data-end="1806">Experience documenting workflows, operational procedures, and process improvements.</li></ul><h3 data-section-id="gv7s4b" data-start="1810" data-end="1839">Preferred Qualifications:</h3><ul data-start="1841" data-end="2061"><li data-section-id="b9nt9s" data-start="1841" data-end="1920">Experience with Lean, Six Sigma, Agile, or process improvement methodologies.</li><li data-section-id="1klt10b" data-start="1922" data-end="1995">Exposure to automation or robotic process automation (RPA) initiatives.</li><li data-section-id="1hagfeo" data-start="1997" data-end="2061">Financial services or regulated industry experience preferred.</li></ul>Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Laura Dominguez at Laura.Dominguez@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $24.76 to $41.27/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.</div></div></div></div> About CTG <div class="ms-5">CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit <a href="https://www.ctg.com/" target="_blank" rel="noopener">www.ctg.com</a>. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.</div>

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Process Analyst II

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