Principal Engineer - ServiceNow

<h2>A Career at HARMAN</h2><h3><br>As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.</h3><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Introduction: A Career at HARMAN Automotive</b></p><p></p><p>We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.</p><ul><li><p>Engineer audio systems and integrated technology platforms that augment the driving experience</p></li><li><p>Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence</p></li><li><p>Advance in-vehicle infotainment, safety, efficiency, and enjoyment</p></li></ul><p></p><p><b>About the Role</b></p><p>The Principal Engineer Service now works as part of the Digital Automations and Integrations technology team to lead the design, creation, and maintenance of ServiceNow automation solutions.</p><p></p><p><b>What You Will Do</b></p><ul><li><p>Define and drive the automation roadmap using ServiceNow capabilities, including Flow Designer, Orchestration, IntegrationHub, and RPA.</p></li><li><p>Design end-to-end automation solutions, ensuring alignment with enterprise architecture standards and business requirements.</p></li><li><p>Develop, configure, and maintain custom workflows, scripts, and automations.</p></li><li><p>Manage automation-related projects from conception to deployment, ensuring timely delivery and quality outcomes.</p></li><li><p>Collaborate with business stakeholders, process owners, and IT teams to identify opportunities for automation and process optimization.</p></li><li><p>Ensure adherence to organizational best practices and governance standards, including code reviews, documentation, and change control.</p></li><li><p>Stay current on ServiceNow product releases, automation trends, and emerging technologies to continuously improve automation practice area capabilities.</p></li></ul><p></p><p><b>What You Need to Be Successful</b></p><ul><li><p>10+ years of experience designing/developing complex ServiceNow business automation solutions.</p></li><li><p>8+ years of experience developing enterprise solutions with SaaS-based automation systems.</p></li><li><p>Strong understanding of the ServiceNow data model, scripting, and platform architecture.</p></li><li><p>Stay current on ServiceNow product releases, automation trends, and emerging technologies to continuously improve platform capabilities.</p></li><li><p>Experience with REST/SOAP integrations and external automation tools.</p></li><li><p>Strong technical troubleshooting, problem-solving, and analytical skills.</p></li><li><p>Strong writing and editing skills with attention to tone and clarity, along with expertise in Word and PowerPoint.</p></li><li><p>Experience in a corporate setting and comfort interacting with people at all levels of the organization.</p></li><li><p>Excellent organizational abilities.</p></li><li><p>Confidence working in fast-paced, cross-functional environments, often with ambiguity and requiring the ability to pivot.</p></li><li><p>Empathy for colleagues in different circumstances, enabling you to tailor materials to their needs.</p></li><li><p>Experience working in a distributed multinational team environment.</p></li></ul><p></p><p><b>Bonus Points if You Have </b></p><ul><li><p>ServiceNow Certified System Administrator (CSA) and one or more advanced certifications (i.e., Certified Application Developer, Certified Implementation Specialist).</p></li><li><p>Experience with ServiceNow RPA Hub or third-party RPA tools (UIPath, Automation Anywhere).</p></li><li><p>Proficiency in creating AI agents and bots.</p></li><li><p>Experience in global, multicultural companies.</p></li></ul><p></p><p><b>What Makes You Eligible</b></p><ul><li><p>Fluent English</p></li><li><p>Willing to travel, if necessary.</p></li><li><p>Willingness to flex business hours as needed to support activities in the USA offices and, occasionally, other time zones.</p></li></ul><p></p><p><b>What We Offer </b></p><ul><li><p>Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location</p></li><li><p>Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)</p></li><li><p>Extensive training opportunities through our own HARMAN University</p></li><li><p>Competitive wellness benefits</p></li><li><p>Tuition reimbursement</p></li><li><p>“Be Brilliant” employee recognition and rewards program</p></li></ul><p></p><p>#LI-ST1</p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p><span>HARMAN is proud to be an Equal Opportunity / Affirmative Action employer</span><span>. All qualified applicants will receive consideration for employment without regard to<span> </span></span><span>race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</span></p><p></p>