Pharmacy Technician Floater

About the position

We are looking for a dependable, detail-oriented, and patient-focused Pharmacy Technician Floater who thrives in a fast-paced environment and values accuracy in every step of the process. In this role, you'll support pharmacy operations across multiple locations-assisting with prescription processing, inventory, and customer service while helping ensure patients receive timely, safe, and efficient care. At Balls Food Stores, our pharmacies are a vital part of the communities we serve. Across our family of banners-including Price Chopper, Hen House, Sun Fresh, and Payless Discount Foods-we are committed to delivering exceptional patient experiences through quality care, teamwork, and consistency. If you enjoy working in different environments, supporting diverse teams, and playing a key role in patient care and pharmacy operations, this is a great opportunity to grow your skills and make an impact.

Responsibilities

• Accurately supporting the preparation and processing of prescriptions, including data entry, medication preparation, labeling, and insurance claim coordination, while ensuring compliance with all pharmacy regulations and safety standards.
• Providing exceptional customer service by assisting patients with prescription pick-up, answering non-clinical questions, managing transactions, and ensuring a positive, respectful, and confidential experience for every customer.
• Supporting daily pharmacy operations by maintaining inventory, stocking medications, monitoring for outdated products, and ensuring the department remains organized, clean, and fully functional.
• Working collaboratively with pharmacists and team members to ensure adherence to company policies, HIPAA regulations, and safety standards, while communicating effectively and escalating clinical questions appropriately.
• Answering telephone and handling questions that do not require a pharmacist's expertise.
• Receiving written prescriptions or telephoned refill requests.
• Gathering information to prepare prescriptions (name, DOB, address, phone, allergies, insurance info).
• Entering data into the computer for filling prescriptions.
• Helping pharmacists prepare prescriptions by counting or pouring medications correctly, labeling containers, and pricing prescriptions.
• Keeping pharmacy department supplies well stocked and ordered.
• Placing completed prescriptions in pick-up area.
• Ordering, receiving, and stocking the shelves with medications when they arrive from suppliers.
• Preparing insurance claims and verifying payments.
• Helping patients find OTC medications, but not recommending OTC products.
• Ringing purchases in cash register and recording prescriptions in electronic signature log.
• Performing housekeeping duties within the pharmacy (vacuum weekly, empty trash when needed, etc.).
• Checking shelves routinely for outdated medications.
• Processing outdated medications and preparing them for return to supplier.
• Requesting the pharmacist to counsel the patient when picking up a new prescription.
• Being courteous and friendly to all customers.
• Answering only non-judgmental questions and referring the patient to the pharmacist concerning all other question and concerns that require clinical expertise.
• Making announcements over the PA about any promotions in the pharmacy.
• Other duties as assigned.

Requirements

• Pharmacy technician license in good standing with appropriate state board of pharmacy.
• Licensure in both Missouri and Kansas is necessary for continued placement in the position and preferred for initial hire.
• Ability and willingness to travel between pharmacy locations in Missouri and Kansas as scheduled, including reliable transportation and flexibility to support staffing needs across multiple sites.

Nice-to-haves

• Previous retail pharmacy experience.