Parts Product Specialist
About the position
The Junior Parts Product Manager plays a key role in supporting parts product management and daily order-entry operations by identifying trends in inquiries and building targeted training. Partners with Product Management and Sales Fulfillment to improve customer experience.
Responsibilities
- Monitors and analyzes recurring order entry inquiries to identify root causes.
- Designs and delivers training modules for CARs and inside sales.
- Provide direct support to customer assurance staff for part-related inquiries and pricing.
- Maintains and curates searchable knowledge resources.
- Collaborate with cross-functional teams to resolve systemic issues.
- Standardizes SOPs and supports continuous improvement.
- Operates tools such as SAP, ePortal, Salesforce, Five9, Teams.
- Assist senior managers with data analysis and reporting to support strategic decisions.
- Monitor sales trends and identify opportunities for improvement.
- Serve as an additional liaison between internal teams and external customers to ensure effective communication.
- Assist in managing technical literature and oversee the product change process queue.
- Review parts spike reports and prepare weekly summaries for management.
- Coordinate administrative tasks to support promotional and marketing initiatives.
- Communicates clearly with customers and stakeholders.
- Maintains consistent and accurate parts information across printed and electronic platforms.
- Assists in maintaining list pricing integrity of shared parts between Lochinvar and other business units.
- Maintains competitive pricing and intelligence by monitoring competitor websites and requesting information from Lochinvar Sales Team, Distributors, and Manufacturers’ Representatives
- Monitors sales trends to identify component supply issues that may impact parts availability as well as unit production.
- Monitor parts usage for trends, including for potential field quality issues or pricing irregularities.
- Support all sales fulfillment and pricing management tasks, including SAP updates, reporting and analytics, and customer assistance as required.
- Assist in maintenance of any master data in SAP as required.
- Responsible for reviewing and maintaining product descriptions per established guidelines, reviewing all new service kits for duplication, and identifying existing duplicate kits.
- Monitor product lifecycle management workflows when creating new service kits including other business unit equivalents.
Requirements
- Bachelor's Degree in Business Administration or related field, or equivalent combination of education and experience in Business, Marketing, or a technical field.
- 1 – 3 years in product support, customer assurance, or order management.
- Strong analytical, communication, and organizational skills.
- Working knowledge of SAP workflows and Excel.
- Customer-oriented mindset.
Nice-to-haves
- Familiarity with parts market operations and technical documentation is a plus.
Benefits
- medical and dental insurance
- company-sponsored life insurance
- retirement security savings plan
- short- and long-term disability programs
- tuition assistance
