Operations Manager (London, LND, GB)
Role Profile
- About us
- HSB (UK and Ireland) , is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.
- HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.
- Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.
- Please see our website for more information.
- Job title
- Operations Manager
- Location
- Homebased with regional travel
- Division
- Engineering
- Reporting to
- Director of Field Operations
- Job Purpose
- Provide highly effective proactive leadership to a team of geographically dispersed Regional Managers focussed on collaboration, performance, cost effectiveness, and regulatory compliance management.
- Promote a culture of continuous improvement by motivating teams to embrace/embed change that drives individual and business performance, providing world class customer service.
- Key Responsibilities:
- Provide operational leadership and motivation to direct and indirect reports, motivating both individual and team performance culminating in qualitative and productive outputs.
- Support the successful implement HSB’s Engineering Strategy and Strategic Operational goals to exceed customer expectations and loyalty, by collaborating with relevant stakeholders, maximizing efficiency and optimizing engineering excellence.
- Successfully manage internal stakeholder relationships to ensure the field operations are receiving the appropriate levels of support in areas such as training and development, shared service functions and third party management.
- Effectively drive operational Key Performance Indicators across assigned areas of the Engineering function to ensure that all projects are delivered on cost and on time to the highest quality standards, implementing relevant action plans to address any areas of variance or underperformance.
- In collaboration with the Engineering Senior Management team, be responsible for the operations budget, including monthly monitoring and updates to the Director.
- Support the improvement and embedding of processes, systems and policies in support of organisational goals, while ensuring compliance with all regulatory, legal and customer requirements.
- Continually seek performance improve by active performance management of the Team, gaining the personal commitment of all team members and taking appropriate actions to address development and/or performance issues. Ensure effective communication on progress against targets and actions being taken to resolve any problems
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