Medical Call Center Manager
Job Description:
- Coordinate and oversee daily workflows to ensure work is completed accurately.
- Support Team Leads with daily operational issues and production challenges.
- Monitor performance metrics and conduct regular KPI reviews for Team Leads.
- Provide direct supervision and leadership to Team Leads (typically 5–10).
- Partner with IT to identify, test, and implement system enhancements.
Requirements:
- Associate’s Degree in Business Administration or a related field (or equivalent experience).
- Minimum of 2–5 years of experience in a healthcare-related or contact center environment.
- Strong written, verbal, and interpersonal communication skills.
- Proven time management skills.
- Ability to remain flexible, adaptable, and calm under pressure.
Benefits:
- Maintain consistent and punctual attendance.
- Health insurance.
- Professional development opportunities.
- Equipment allowances.
- Business casual dress code.
