Manager, Corporate Accounts Onboarding

Job Description:

  • Own the reduction of 'Time to First Order.'
  • Develop and refine program-specific success metrics (e.g., 80% activation by Day 21).
  • Manage a team of 2+ Onboarding Associates, providing performance coaching and career development.
  • Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction.
  • Design and implement strategies to embed expansion goals into the onboarding phase.
  • Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.

Requirements:

  • 8+ years of professional experience in B2B tech Onboarding or Implementation roles
  • Team Lead or People Leadership experience
  • Experience building from 0 to 1 without a proven playbook
  • Strong commercial acumen with the ability to recognize and unlock incremental client spend
  • Passion for talking with customers to resolve their problems
  • Passion to partner with Sales and cross-functional teams to optimize the client journey
  • Comfort navigating high stress situations and experiencing de-escalating client complaints
  • Strong organizational skills and attention to detail
  • Requires technical competence and an aptitude for learning new systems
  • Proficiency with Salesforce, Churnzero, and Pendo is a plus

Benefits:

  • competitive salary package including equity and 401K
  • multiple medical, dental, and vision plans to meet all of our employees' needs
  • many benefits and perks that are not listed
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