Manager, Communications and Engagement, L'Oréal Operations

• *Job Title: Manager, Communications and Engagement, L'Oréal Operations
• *Reports To: AVP, Communications and Engagement, Operations North America
• *Location: Clark, NJ - The Operations Hub
• *Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

• *What You Will Learn:**

L'Oréal USA is looking for a Manager, Communications and Engagement to support the communications strategy for Operations North America. Reporting directly to the AVP, Communications and Engagement, this role will be an integral contributor to executive communications, employee engagement, content creation, and stakeholder engagement across North America. The ideal candidate is a creative, entrepreneurial self-starter with a social-first mindset who sees every brief as an opportunity to do something unexpected and memorable. This person thrives in a fast-paced environment, can confidently manage multiple projects simultaneously, and brings both strategic thinking and hands-on creativity to support the AVP, the COO, and the broader Operations leadership team in telling the story of L'Oréal's Operations in a way that is bold, human, and inspiring.

Key Job Responsibilities

Executive Communications & Leadership Support

• Support the AVP in developing and executing executive communications strategies that enhance the visibility and impact of the COO and the Operations North America leadership team.
• Draft and edit presentations, talking points, briefing materials, and communications updates for Operations senior leadership — bringing a creative lens to even the most complex operational content to ensure it lands with clarity and impact.
• Assist in managing LinkedIn presence and thought leadership content for Operations leaders, identifying fresh, creative angles that position them as authentic and compelling voices in operations excellence, sustainability, and innovation.
• Serve as a reliable and proactive support to the Operations leadership team on communications needs, helping them show up consistently and confidently across internal and external platforms.

Employee Engagement & Internal Communications

• Support the planning, development, and execution of Town Halls and all-hands meetings for Operations employees across North America — bringing creative ideas to the table to make these moments engaging, energizing, and worth showing up for.
• Contribute to employee engagement and celebration initiatives, including recognition programs and events that strengthen team cohesion across geographically dispersed Operations sites, finding inventive ways to make employees feel seen and connected regardless of location.
• Help develop and implement internal communications plans that keep employees informed, engaged, and aligned with Operations strategy, priorities, and achievements — always with an eye toward how creative storytelling can make even operational updates feel relevant and exciting.
• Create compelling, imaginative content for internal channels — including newsletters, intranet, digital signage, and video — that celebrates operational excellence, safety achievements, sustainability milestones, and employee stories in ways that feel fresh, not formulaic.

Stakeholder Engagement & High-Level Visits

• Support the coordination and execution of high-level executive visits to Operations sites across the United States and Canada, contributing to logistical planning, briefing materials, site tours, employee engagement sessions, and post-visit communications.
• Assist in stakeholder communications and outreach for key Operations partners, including customers, suppliers, government officials, and community leaders, helping shape messaging that is clear, credible, and on-brand.
• Contribute to communication strategies for major operational milestones and transformation initiatives, supporting the Operations leadership team in communicating change in ways that build confidence and inspire action.

Reputation Building & Storytelling

• Bring a social-first, creative mindset to everything — actively seeking out the human stories, unexpected angles, and visually compelling moments that