Lead Health Center Manager

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community.

We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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This position is a leadership role focused primarily on family planning health centers. The incumbent will serve as an in-clinic leader, supervising a team of health center staff and providing support and feedback to other health center leaders to ensure teams are knowledgeable, prepared, and are performing their responsibilities. To successfully perform the essential duties of the position, the incumbent must be capable of performing health center manager responsibilities which include the supervision of daily clinical operations; supporting high-quality, patient-focused family planning and abortion services; ensure the efficient flow of the clinic operations and provide administrative support to all staff and patient service areas.

The Lead HCM will provide support and guidance to other health centers – remotely and via onsite visits – to ensure standardization across PPGP’s family planning centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Health Center Manager Duties

• Supervises all Family Planning and abortion care functions of their assigned work location. Monitors clinic flow and strive to maximize efficiency and productivity.
• Integrates front office operations with patient service areas. Ensures accurate completion of clinic visit records and coordinate documentation.
• Responsible for the initiation and implementation of new processes and services including service delivery enhancements.
• Assures staff and company compliance with all local, state and federal laws and regulations relating to family planning services.
• Assures that the Health Services leaders and appropriate Risk Management and Medical Management teams are aware of potential Incident and/or Occurrence Reports.
• Achieves clinic goals and objectives including financial, customer service and productivity. Completes monthly chart audits and monthly submissions
• Hires, coaches, evaluates and terminates clinical/administrative staff. Schedules staff to ensure adequate coverage in all clinic areas. Performs multiple clinic functions in case of staffing shortages.
• Assures that staff is adequately trained according to PPFA and PPGP MS&Gs.
• Ensures the highest level of customer service by regularly monitoring and measuring outcomes.
• Verifies patient insurance benefits and assist with filing and processing. Responds to question from patients and insurance companies regarding patient visits and billing.
• Assesses and addresses patient complaints and provide appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.
• Oversees cash handling protocol, clinic closing and deposits, ensuring accuracy for daily deposits.
• Monitors, assigns and completes work tasks in the electronic medical records and electronic practice management system.
• Assures appropriate maintenance of the clinic and facility.
• Monitors inventory of clinic supplies and medications and orders as needed.
• Works with the Head of Health Center Operations to maximize revenue and Family Planning visits to ensure productivity standards are met.

Leadership Responsibilities

• In conjunction with the VP of Healthcare Operations, develops, trains, and coaches new managers during onboarding and on an ongoing and as needed basis.
• Meets with the VP of Healthcare Operations on a regular basis and provides timely feedback to necessary parties to best serve PPGP customers and improve patient care.
• Works collaboratively with other health centers and management to improve workflow processes and SOPs to increase efficiency while improving culture and reinforcing personal accountability.
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records, directly or indirectly identifying any person currently or formerly receiving services from PPGP.
• Leverages extensive technical knowledge of healthcare operations in order to answer manager questions and serve as a technical resource in a variety of situations.
• Additional