Junior Technology Learning & Development Specialist

Skadden, Arps, Slate, Meagher & Flom LLP is one of the most prestigious law firms in the world, known for delivering high-quality legal advice and solutions. They are seeking a Junior Technology Learning & Development Specialist to develop and deliver training for attorneys and business services professionals on Firm-supported applications, ensuring effective learning experiences through various training methods.

Responsibilities

  • Develops and delivers live trainings for attorneys and business services professionals on Firm-supported applications
  • Conducts trainings via live, instructor-led sessions within Skadden offices, and leads remote sessions via video conference
  • Works with the TL&D team to develop training resources, including documentation, videos, and eLearning packages for the Firm’s learning management system (LMS)
  • Works with subject matter experts to better understand training content being developed and delivered
  • Works with TL&D team to develop and continually update documentation, videos, and LMS content
  • Provides a consistent and high level of customer service
  • Prepares, organizes, conducts, and promotes Tech@Skadden training programs
  • Delivers supported Firm software and hardware training
  • Assists with the development of TL&D content, including, but not limited to documentation, videos, and eLearning packages for the Firm’s LMS
  • Collaborates with the Global TL&D Manager and Regional TL&D Supervisor to ensure availability and timely access to Firm-provided programs, new training initiatives, handouts, class syllabi, etc
  • Assists with identifying training needs and communicates with the Global TL&D Manager and Regional TL&D Supervisor to develop uniform global training offerings
  • Provides weekly Work Status Report
  • Presents Technology Orientations to new arrivals, ensuring a professional "Day One" training experience
  • Provides customized training in accordance with specific needs of individuals or groups
  • Provides feedback to management and recommends further training, assessment, and follow-ups accordingly
  • Provides global training in accordance with the needs of the Firm
  • Monitors "Work Strategies" SharePoint for TL&D content
  • Monitors ITSM/ISM to identify TL&D opportunities
  • Provides continuing education training as requested
  • Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems
  • Works with colleagues to maintain and improve the standardization of Tech@Skadden offerings
  • Schedules core technology training classes via the Professional Development & Events calendar and internal training calendar
  • Tests and evaluates core and compliance-based training modules within Firm’s LMS
  • Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others
  • Manages Firm resources responsibly
  • Maintains a regular and reliable physical presence to use on-site equipment and conduct in-person training consistent with the needs of the position
  • Complies with and understands Firm operation, policies, and procedures
  • Performs other related duties as assigned

Skills

  • Demonstrates proficiency in delivering live training
  • Consistent demonstration of preparedness for presentations
  • Understands technical aspects of Firm applications while delivering associated trainings
  • Demonstrates proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, PDF software, etc.) with the ability to learn additional software and operating systems
  • Thorough working knowledge of Firm systems, including, but not limited to: Citrix, NetDocuments, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Emburse, Litera Change-Pro & Metadact, Power PDF, Adobe Acrobat, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications
  • A broad knowledge of IT, telecommunications, and network systems
  • Able to adapt to different situations and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management
  • Able to operate independently and understand when to escalate issues
  • Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing
  • Demonstrates close attention to detail
  • Ability to handle multiple projects and shifting priorities
  • Ability to handle sensitive matters and maintain confidentiality
  • Ability to organize and prioritize work
  • Ability to work well in a demanding and fast-paced environment
  • Abilit
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