Junior Network Support Engineer - LATAM - 100% REMOTE

<p><strong>About us</strong></p><p><span>At </span><strong>Prometeo Talent</strong><span>, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across </span><strong>America and Europe</strong><span>, we’re proud to be one of the highest-rated recruitment agencies in the market.</span></p><p>We are currently partnering with a <strong>UK-based Cisco-focused</strong> managed service provider supporting critical infrastructure and enterprise clients worldwide. Their customers include globally recognized brands, and their environment combines <strong>high-level networking operations</strong> with <strong>fast-paced technical support</strong> and strong career growth opportunities.</p><p> </p><h5><strong>The Opportunity</strong></h5><p>We are looking for a <strong>Junior</strong> <strong>- Network Support Engineer</strong> with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience.</p><p>This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a <strong>highly technical environment</strong> supporting enterprise-level infrastructure and global clients.</p><p>You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.<br> </p><h5>Responsibilities</h5><ul><li><p>Provide technical support through inbound tickets, calls, and emails</p><p></p></li><li><p>Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments</p><p></p></li><li><p>Support end users and client IT teams in a fast-paced service environment</p><p></p></li><li><p>Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues</p><p></p></li><li><p>Work within Zendesk and ticketing systems to manage incidents and service requests</p><p></p></li><li><p>Escalate complex technical issues when necessary while maintaining clear communication with clients</p><p></p></li><li><p>Collaborate with senior engineers on network troubleshooting and operational improvements</p><p></p></li><li><p>Maintain professionalism and calm communication during high-pressure situations</p></li></ul><h5><strong>Requirements</strong></h5><ul><li><p><2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles</p></li></ul><ul><li><p>Strong networking fundamentals, including:</p></li></ul><ul><li><p>TCP/IP</p></li><li><p>Subnetting</p></li><li><p>VLANs</p></li><li><p>Routing</p></li><li><p>DNS</p></li><li><p>DHCP</p></li><li><p>Firewall fundamentals</p></li></ul><ul><li><p>CCNA-level networking knowledge</p><p></p></li><li><p>Hands-on experience troubleshooting networking environments</p><p></p></li><li><p>Advanced English level (written and spoken)</p><p></p></li><li><p>Experience working in customer-facing or support-oriented environments</p><p></p></li><li><p>Ability to work methodically and remain calm under pressure</p><p></p></li><li><p>Experience handling tickets, incidents, and troubleshooting requests</p></li></ul><p><strong>Nice to have</strong></p><ul><li><p>Experience with Cisco Meraki environments and dashboard</p></li></ul><ul><li><p>Exposure to:</p></li><li><p>SD-WAN</p></li><li><p>IPsec</p></li><li><p>Client VPN</p></li><li><p>802.1X</p></li></ul><ul><li><p>Experience working within an MSP (Managed Service Provider) environment</p><p></p></li><li><p>CCNA certification</p><p></p></li><li><p>Experience with Zendesk or similar ticketing platforms</p></li></ul><p><strong>What do we offer?</strong></p><p>🌟 100% remote work—enjoy flexibility while collaborating with a global team.</p><p>🛠️ Work on real-world digital products at the intersection of business, technology, and data.</p><p>🤝 Equipment provided by the company</p><p>📚 Training and certifications funded by the company</p><p>🚀 Exposure to enterprise-level clients and global infrastructure projects</p><p></p><p></p><p></p><p></p>