Jr. Systems Administrator/Voice Engineer

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Position Overview</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">As a Jr. Systems Administrator / Voice Engineer, you will be responsible for supporting, monitoring, maintaining, and troubleshooting hospitality VoIP and infrastructure systems across customer environments.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">This role focuses on supporting VoIP, SIP, Linux, networking, and FreePBX-based systems while assisting internal teams and customers with technical issues, escalations, deployments, and system maintenance. Daily responsibilities include troubleshooting voice and network-related issues, monitoring infrastructure health, performing updates and maintenance, and maintaining accurate technical documentation.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">The ideal candidate is technically driven, detail-oriented, and comfortable working in a fast-paced remote support environment while collaborating with both internal teams and customer IT staff.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Key Responsibilities</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Voice & Infrastructure Management</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Configure, maintain, and support VoIP and PBX systems in hospitality environments</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Assist with deployment, provisioning, and ongoing maintenance of customer systems</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Monitor voice services, infrastructure alarms, system health, and network performance</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Perform routine maintenance, OS updates, patches, and system checks on deployed systems</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Support & Troubleshooting</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Troubleshoot SIP, VoIP, networking, and infrastructure-related issues</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Support internal Tier 1 and Tier 2 teams with escalated technical issues</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Analyze logs, packet captures, and monitoring tools to identify and resolve issues</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Utilize tools such as Wireshark, VoIP Monitor, and Linux utilities for troubleshooting</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Collaboration & Customer Engagement</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Work closely with hotel IT teams, vendors, and internal staff to implement and support solutions</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Communicate technical information clearly to both technical and non-technical stakeholders</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Participate in remote troubleshooting sessions and technical meetings</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Maintain professionalism during customer interactions and support escalations</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Documentation & Process Development</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Develop Wiki-based knowledge base articles and technical standards</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Assist with improving operational procedures and technical workflows</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Required Qualifications</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Strong English communication skills — both written and verbal Ability to clearly explain technical concepts in a concise and professional manner</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Prior experience working with VoIP, SIP, or PBX technologies</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Strong understanding of SIP and telephony systems including PBXs, call routing, and voice infrastructure</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Experience troubleshooting voice and networking issues using tools such as Wireshark and VoIP Monitor</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Strong technical aptitude in Linux systems and command-line environments</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Familiarity with FreePBX environments and VoIP system administration</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, NAT, and firewall concepts</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Strong understanding of the OSI (Open Systems Interconnection) model and its practical application in troubleshooting and network design</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Strong analytical and problem-solving skills with excellent attention to detail </span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to work independently while remaining highly collaborative within a remote team environment</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Ability to manage priorities and adapt in a fast-paced operational environment</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Professionalism, accountability, integrity, and strong ownership mentality</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">A Plus to Have</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Degree in Computer Science, Information Technology, Telecommunications, or a related field is desirable but not mandatory</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Experience with hospitality technology environments or hotel IT systems</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Familiarity with scripting or automation tools such as Bash or Python</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Experience with virtualization platforms, VPN technologies, and monitoring systems</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Familiarity with Linux server administration and system hardening</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Experience working with ticketing systems and remote support platforms</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Network+ and/or Cisco Systems CCNA certifications are highly desirable</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Experience with FreePBX software applications and Sangoma-based solutions</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Working hours</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">All hours are in USA Eastern Standard Time</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">One of these staggered shifts, as needed and determined by the Support Team lead. All efforts will be made to accommodate and to keep the schedule as consistent as possible.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">Monday to Friday, 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;list-style:none;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><ul data-pattern="discCircleSquare" data-depth="2" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">2 small 15-minute breaks per shift</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">1 Lunch break of 1 hour per shift</span></li></ul></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;text-align:justify;padding:0px="" 0px="" 40px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Working Environment and Personal Presentation</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">Candidates are expected to maintain a professional remote working environment and workstation suitable for customer-facing technical support operations.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Workstation Requirements</strong></b></u></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">Candidates must have a desktop or laptop computer in good working condition capable of running required company software, including:</span></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">OpenVPN and/or WireGuard VPN software</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">VMware Carbon Black antivirus</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Hubstaff HR/time tracking software</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Google Chrome Browser</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Sangoma Softphone and other VoIP softphone applications</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Equipment Requirements</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Good quality USB headset with noise-cancelling microphone</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Good quality webcam (camera-on participation is mandatory during meetings)</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Second monitor required</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Work Environment Expectations</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Clean, organized, and professional workspace</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Quiet environment free from excessive background noise</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">No recurring disturbances from traffic, family members, televisions, music, pets, or outdoor noise</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Reliable power backup during outages is highly preferred</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Technical Requirements</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Reliable desktop or laptop computer (Windows 10 or higher preferred)</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Minimum 8GB RAM</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Stable fiber internet connection with minimum 20Mbps download and 20Mbps upload speeds</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">WiFi, mobile hotspots, LTE, or shared wireless connections are not accepted as primary internet connections</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Professional Presentation</strong></b></u></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">As this is a customer-facing role at times, candidates are expected to maintain a professional appearance and presentation during meetings and customer interactions.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Required Before the Interview</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">Please provide the following prior to your interview:</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Computer Specifications</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Processor (CPU)</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Installed RAM</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Operating System</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Internet Speed Test</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Run a speed test using:</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Speedtest by Ookla</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Fast.com</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Please submit a screenshot showing:</strong></b></u></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Download speed</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Upload speed</span></li><li style="font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;"><span style="font-size:12pt;white-space:pre-wrap;">Ping/Latency</span></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="color:rgb(213,87,68);font-size:12pt;text-decoration:underline;white-space:pre-wrap;">IMPORTANT:</strong></b></u><span style="font-size:12pt;white-space:pre-wrap;"> READ this before the interview </span><a href="https://docs.google.com/document/d/1KHeTS-oVgwGjwQQ-aqYEA8kUjslqFw9LO_PZErqofwM/edit?tab=t.0#heading=h.2vqnkkuauyv2" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><u><span style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Link</span></u></a><span style="font-size:12pt;white-space:pre-wrap;"> and answer the questions </span><a href="https://docs.google.com/forms/d/e/1FAIpQLSeb7QWId5Uh0p7bKT5XqeIGcVqSRzC04YsLuWO6oZZ6xkFIDQ/viewform" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><u><span style="font-size:12pt;text-decoration:underline;white-space:pre-wrap;">Here</span></u></a></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:18pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><u><b><strong style="font-size:18pt;text-decoration:underline;white-space:pre-wrap;">Core Values</strong></b></u></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="font-size:12pt;white-space:pre-wrap;">GrayMatter Networks prides itself on adhering to our core values, no matter if we are interacting with customers, with each other, or with vendors. Every person and entity that comes into contact with the GrayMatter team must embrace and put these values into practice. </span><a href="http://graymatternetworks.com/corevalues" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><span style="font-size:12pt;white-space:pre-wrap;">http://graymatternetworks.com/corevalues</span></a></p>