Intermodal Operations Coordinator

<p> </p><p>KlearNow is building the intelligence layer for global trade and logistics. We turn fragmented, messy data into instant, reliable intelligence, enabling AI to reason and act in high-stakes, real-world environments. We are a small, sharp team operating at the frontier, and we are looking for builders who want to define the technical foundation from the ground up.</p> <p></p> <p></p><p><br></p><b>Role Overview</b><div> <p><span data-contrast="auto">We are seeking an experienced Intermodal Operations Coordinator who thrives in a fast-paced, multimodal environment and brings the operational know-how to match. You'll work alongside a skilled team, supported by a proprietary platform built for speed and visibility, to keep complex shipments moving and customers informed.</span> </p> <p><span data-contrast="auto">This role blends high-volume operational execution with an administrative backbone, keeping data clean, documentation tight, and nothing falling through the cracks.</span><span data-ccp-props="{" 335559739":120}"=""> </span></p> </div><p><br></p><b>What You’ll Do</b><div> <div> <ul> <li>Plan, schedule, and execute drayage moves — port pickups, rail ramp transfers, transloads, and last-mile deliveries — across a high-volume, multimodal shipment portfolio</li> <li>Manage container free time, chassis availability, demurrage, and detention exposure across multiple terminals and steamship lines with a sharp eye on cost</li> <li>Draw on multimodal experience to coordinate across carrier networks and deliver seamless end-to-end solutions</li> <li>Serve as a trusted point of contact for customers — proactive communication, real-time exception management, and consistent follow-through</li> <li>Leverage our proprietary platform, third-party TMS, and ThoughtSpot analytics to track shipments, surface insights, and stay ahead of exceptions</li> <li>Review, audit, and dispute carrier invoices including accessorials, demurrage, and per diem with precision and documentation to back it up</li> <li>Perform key administrative functions: maintain shipment records, manage documentation workflows, generate daily exception and KPI reports, and ensure data integrity across systems</li> <li>Support carrier onboarding, carrier coordination, and relationship development</li> </ul> </div> </div> <div> <div><span data-ccp-props="{" 335559739":80}"="">Technology You’ll Work With: </span></div> <div> <ul> <li>Proprietary Platform — Purpose-built for all-mode operations</li> <li>ThoughtSpot — AI-driven business intelligence and reporting</li> <li>Third-party TMS — Load management and dispatch</li> <li>Microsoft Excel — Reporting and operational tracking</li> </ul> </div> </div><p><br></p><b>What We’re Looking For</b><ul> <li>3–5 years in logistics operations with direct drayage experience and a strong multimodal background</li> <li>Solid grasp of port and terminal operations, intermodal rail networks, and steamship line processes</li> <li>Proven ability to manage demurrage, detention, per diem, and accessorial disputes with documentation and follow-through</li> <li>Experience working with CBP, customs brokers, and freight forwarders on import/export shipments</li> <li>Comfortable in a multi-system environment; TMS proficiency required, analytics tool experience (ThoughtSpot, Power BI, or similar) a strong plus</li> <li>Advanced Excel skills: pivot tables, VLOOKUPs, conditional formatting, and building clean operational trackers from scratch</li> <li>Strong administrative instincts: organized, accurate, and process-minded with a low tolerance for data errors</li> <li>Communicates clearly and confidently with customers, carriers, and internal teams</li> <li>UIIA familiarity and chassis provider experience preferred</li> </ul><p><br></p><b>What We Offer</b><ul> <li>Competitive Compensation Package</li> <li> <div>Comprehensive medical, dental, and vision insurance</div> </li> <li>Equity</li> <li>Flexible Time Off</li> <li>A collaborative, fast-paced operations team with room to grow</li> <li>Growth: Real career trajectory within a fast-growing, tech-forward logistics company</li> <li>Monthly Telecom Stipend</li> <li>Best-in-class tools plus our own proprietary platform</li> <li>Remote Work Schedule for this position</li> </ul><p><br></p><p></p> <div>$70,000 - $80,000 a year</div>