Intermediate Business Analyst

<table style="height: 17px; width: 100%; border-collapse: collapse; background-color: #4373BA" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"> <div class="job-header"> <h1 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 24pt;="" color:="" #ffffff"="">ARIZONA DEPARTMENT OF ADMINISTRATION</span></h1> <h2 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><em><span style="font-size: 12pt; color: #FFFFFF">Delivering results that matter by providing best in class support services.</span></em></span></h2> </div> </td> </tr> </tbody> </table> <h3 dir="ltr" style="text-align: center"><span style="font-size: 24pt; font-family: " times="" new="" roman",="" times,="" serif"=""><strong>Intermediate Business Analyst</strong></span></h3> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Location:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Enterprise Resource Planning (ERP) Division<span style="font-family: " times="" new="" roman",="" times,="" serif"=""><br><br>This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures<br><br>Main Office Location: 100 N.15th Avenue, Phoenix, AZ</span></span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Posting Details:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Salary: $70,000.00 - $ 75,000.00 <br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Grade: 24<br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Open Until Business Needs Are Met  </span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Summary:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a dedicated Intermediate Business Analyst to join our dynamic team. In this pivotal role, you will provide essential operational subject matter and technical support for the AZ360 HRM modules, leveraging Transact Structured Query Language (TSQL) to deliver impactful reporting and data insights. Serving as a primary liaison between the Information Technology department and a key business unit, you will facilitate the seamless integration of technology and business processes to ensure organizational goals are met.<br><br>Working under general supervision, you will collaborate closely with technical teams to assist in AZ360 analysis, manage security workflow configurations, and monitor the operating efficiency of AZ360, PageUp, and CSOD modules. Your primary focus will be the execution of strategic solutions identified by Senior Business Analysts, where you will take a lead role in the construction and validation phases of the project life-cycle. The successful candidate will ensure that all system configurations remain strictly aligned with established agency business processes, contributing to the overall reliability and performance of our enterprise applications.</span></p> <p><em><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.</span></em></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Duties:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <ul> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Collaborates closely with technical teams to perform system configuration and comprehensive testing for AZ360, PageUp, and CSOD modules.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Executes specific system modifications and process improvements identified during discovery sessions with key divisions, including the Benefits Services Division (BSD), Human Resources Division (HRD), and the Division of Business and Finance (DBF).</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Serves as the primary responder for troubleshooting business unit and department system issues to ensure continuous operational support.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Performs initial technical analysis and manages the end-to-end ticketing process for system resolutions to maintain overall environment stability.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Utilizes Transact Structured Query Language (TSQL) to develop ad hoc reports and perform complex data extractions.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Assists in the collection and analysis of performance metrics to validate that implemented solutions meet agency expectations and functional requirements.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Partners with customers to identify business unit challenges, collect detailed requirements, and provide documentation for best practice models and resolutions.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Supports the statewide roll-out of the Arizona Management System (AMS) and assists in developing training content for new AZ360 modules.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Prepares professional briefing documentation, presentations, and reports for various agency stakeholders.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Participates in relevant professional meetings and training sessions, which may include travel on State business.</span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Demonstrates flexibility to work nights and weekends as required to accomplish mission-critical tasks and meet rigorous deadlines.</span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge, Skills & Abilities (KSAs):</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Knowledge of:</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development.</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Familiarity with Business Analysis Body of Knowledge (BABOK).</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">AZ360 (CGI Advantage), PageUp Recruiting, configuration and analysis, including Spreadsheet Designer; TSQL reporting, SQL Server reporting services, AZ360 tables.</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Data collection and analytics, project mgmt. principles and practices, partnering and consulting with customers of all levels, Google software suite, and translating data trends into usable information for non-technical audiences.</span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Skills in:</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Executing LEAN continuous improvement, making informed decisions/recommendations, performing advanced Excel and Google Sheets functions.</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Documenting process flows and value stream mapping, identifying the root-cause of issues and formulating solutions, research and analysis techniques.</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Planning, prioritizing and completing multiple tasks, maintaining a high degree of confidentiality and providing a high level of customer service.</span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Ability to:</strong></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Effectively adapt to multiple/changing priorities, work under pressure to meet project deliverables and changing deadlines; establish and maintain interpersonal relationships.</span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Understand the needs of State Government agencies and work independently or in a team environment.</span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Selective Preference(s):</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Bachelor's degree and/or 2 years of experience in business analysis or equivalent experience is preferred </span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">HR/PR/Benefit experience preferred, PMI certification is a plus</span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Lean or Six-sigma certification is a plus</span></span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Pre-Employment Requirements:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Background and reference check, including state and federal criminal records fingerprint check</span></span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><em><span>If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: <a href="https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf" target="_blank" rel="noopener noreferrer">Driver’s License Requirements.</a></span></em></span><br></span></span></p> <p><em><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).</span></span></em></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4; height: 17px" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Benefits:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">The Arizona Department of Administration offers a comprehensive benefits package to include:</span></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Sick leave</span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Vacation with 10 paid holidays per year</span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)</span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Health and dental insurance</span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Retirement plan</span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Life insurance and long-term disability insurance</span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance<br></span></span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt"><em><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.</span></em></span></span></p> <p><em><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Learn more about the Paid Parental Leave program <a title="Paid Parental Leave Pilot Program" href="https://hr.az.gov/about/resources/family-leave-expansion" target="_blank" rel="noopener noreferrer">here</a>. For a complete list of benefits provided by <span>The State of Arizona, please visit our <a href="https://benefitoptions.az.gov/jobseekers" target="_blank" rel="noopener noreferrer">benefits page</a></span></span></em></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Retirement</span>:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment</span></span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><strong><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Contact Us:</span></strong></td> </tr> </tbody> </table> </div> <div class="job-content"> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance</span></span></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer</span></span></span></li> </ul> </div>