Housekeeping Manager - Embassy Suites by Hilton Miami Airport

<p><a href="https://www.hilton.com/en/hotels/miaspes-embassy-suites-miami-international-airport/"><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Embassy Suites by Hilton Miami International Airport</span></a><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"> is searching for an experienced Housekeeping Manager to lead their Housekeeping team!</span></p><p><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">The ideal candidate will have a minimum of 1-2 years' experience as a Housekeeping Manager, at a hotel level, has open flexibility to work fluctuating schedules over AM, MID and PM shifts, weekends and holidays and is looking to grow in their career. Previous hotel experience is required. HotSos and OnQ system knowledge are highly preferred, but not mandatory. Bi-lingual is highly preferred! This role, will oversee approx. 45-50 Team members. </span></p><p><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><strong>Shift Pattern:</strong> Open availability for all shifts including AM, MID and PM shifts as early as 7AM and ending as late as 11pm-11:30PM, and Weekend/holiday availability is required.</span></p><p><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><strong>The Benefits:*</strong></span></p><p><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*</span></p><ul><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Access to your pay when you need it through DailyPay</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Medical Insurance for you and your family</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Mental Health Resources</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Best-in-Class Paid Time Off (PTO)  </span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Go Hilton travel discount program</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Supportive parental leave</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Matching 401(k)</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Career growth and development</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Team Member Resource Groups</span></li><li><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;">Recognition and rewards programs</span></li></ul><p><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><i>*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.</i></span></p><p><br><span style="color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><strong>What will I be doing?</strong></span></p><p style="font-family:Arial;"><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:107%;">As a </span><span style="font-weight:normal;line-height:107%;">Housekeeping</span><span style="float:none;font-variant-ligatures:normal;line-height:107%;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;"> Manager, you would be responsible for assisting the Director in the direction and administration of all Housekeeping operations to ensure the overall cleanliness and product quality of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards ensuring compliance with Hilton’s Brand Standards of products and services.</span></span></p><ul><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance. Coach and counsel team members when needed.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Select and train Housekeeping team members in proper work procedures and techniques.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel's Hazcom program.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.</span></span></li><li><p style="font-family:Arial;margin-bottom:10px;"><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;">In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.</span></span></p></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Review current standards and introduce hotel-wide changes such as those affecting room amenity setups.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Monitor inventory of keys.</span></span></li><li><p><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Other duties as requested.</span></span></p><p style="font-family:Arial;margin-bottom:10px;"> </p><p style="font-family:Arial;margin-bottom:10px;"> </p><p style="font-family:Arial;margin-bottom:10px;"><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;">SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY</span></span></p><p style="font-family:Arial;margin-bottom:10px;"> </p><p style="font-family:Arial;margin-bottom:10px;"><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;">The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.</span></span></p></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial reporting.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal format.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Ability to access and accurately input information using a moderately complex computer system.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Ability to read/understand memorandums and financial reports.</span></span></li><li><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Ability to supervise a team consisting of a large number of people.</span></span></li><li><p><span style="background-color:white;color:black;font-family:Verdana, Geneva, sans-serif;font-size:12px;"><span style="line-height:normal;tab-stops:list .5in;">Knowledge of the housekeeping industry and trends within the Housekeeping field.</span></span></p><p style="font-family:Arial;margin-bottom:10px;"> </p></li></ul><p><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;"><strong>What are we looking for?</strong></span></p><p><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:</span></p><ul><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Hospitality - We're passionate about delivering exceptional guest experiences.</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Integrity - We do the right thing, all the time.</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Leadership - We're leaders in our industry and in our communities.</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Teamwork - We're team players in everything we do.</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Ownership - We're the owners of our actions and decisions.</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Now - We operate with a sense of urgency and discipline</span></li></ul><p><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">In addition, we look for the demonstration of the following key attributes:</span></p><ul><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Quality</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Productivity</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Dependability</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Customer Focus</span></li><li><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Adaptability</span></li></ul><p><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;"><strong>What will it be like to work for Hilton?</strong></span></p><p><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its </span><a href="http://jobs.hiltonworldwide.com/our-brands/index.php" target="_blank"><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">global brands</span></a><span style="font-family:Verdana, Geneva, sans-serif;font-size:12px;">.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!</span></p><p><span style="background-color:white;color:white;font-family:Verdana, Geneva, sans-serif;font-size:12px;">#LI-DS4</span></p>

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