Hotel Guest Services Agent

Hotel Guest Services Agent (Front Desk)

We are seeking friendly, dependable, and professional individuals to join our hotel front desk team as a Guest Services Agent. This position is responsible for providing excellent guest service while handling front desk operations efficiently and professionally.

The ideal candidate will have a positive attitude, strong communication skills, and the ability to work in a fast-paced hospitality environment.

Responsibilities

  • Greet guests in a friendly, professional, and welcoming manner
  • Check guests in and out efficiently
  • Answer and direct phone calls using proper phone etiquette
  • Handle reservations, room assignments, and guest requests
  • Process payments and maintain accurate guest records
  • Respond to guest concerns and resolve issues professionally
  • Maintain a clean and organized front desk area
  • Communicate effectively with housekeeping and maintenance teams
  • Follow all hotel policies, procedures, and brand standards

Qualifications

  • Hotel front desk experience preferred
  • Knowledge of Opera PMS preferred
  • Customer service experience strongly preferred
  • Bilingual skills are highly valued
  • Must possess strong verbal and written communication skills
  • Must be dependable, punctual, and professional in appearance
  • Ability to multitask and remain calm under pressure
  • Basic computer skills required
  • Must be able to stand for extended periods during shifts

Scheduling Requirements

  • Flexible availability is required
  • Weekends and holidays may be mandatory based upon hotel occupancy levels and operational needs
  • Morning, evening, and night audit shifts may be required

What We Offer

  • PTO
  • Supportive team environment
  • Opportunities for advancement and growth within hospitality

We are looking for team players who take pride in delivering excellent guest service and creating positive guest experiences every day.

Apply today to join our hotel team!

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

  • Paid time off

Ability to Relocate:

  • Dallas, TX 75247: Relocate before starting work (Required)

Work Location: In person

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