[Hiring] Outbound Contacts Representative 2 @Humana

Role Description

The Outbound Contacts Representative 2 represents us by making outbound contacts to members and providers regarding a variety of issues.

  • Perform basic administrative, clerical, operational, customer support, and computational tasks.
  • Typically work on routine and patterned assignments.
  • Report to the Outbound FL Medicaid Supervisor.
  • Perform necessary follow-up with members and providers.
  • Ensure responses to member and provider inquiries are completed to achieve service and quality standards.
  • Make decisions focused on interpretation of area/department policy and methods for completing assignments.
  • Work within defined parameters to identify work expectations and quality standards.
  • Have some latitude over prioritization and timing of work.
  • Follow standard practices that allow for some opportunity for interpretation, deviation, and independent work.

Qualifications

  • 1 year experience working in a call center environment such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or customer support role.
  • Bilingual - English, Spanish. Must be able to speak, read and write in both languages without limitations or assistance, must take a language proficiency assessment.
  • Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, using multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues.
  • Ability to conduct searches and navigate multiple systems simultaneously.

Requirements

  • Work Style: Remote Work at Home
  • Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time
  • Availability during the initial 3-4 week training period is required.

Benefits

  • Health benefits effective day 1
  • Paid time off, holidays, volunteer time, and jury duty pay
  • Recognition pay
  • 401(k) retirement savings plan with employer match
  • Tuition assistance
  • Scholarships for eligible dependents
  • Parental and caregiver leave
  • Employee charity matching program
  • Network Resource Groups (NRGs)
  • Career development opportunities
  • Occasional travel to Humana's offices for training or meetings may be required.
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