Garage Attendant - DPD - 5154002-0
Under general supervision, assists in and around a tow yard; performs general record keeping for vehicles on the yard and responsible for assisting individuals with the Kiosk machine.
Under general supervision, assists in and around a tow yard; performs general record keeping for vehicles on the yard and responsible for assisting individuals with the Kiosk machine.
Examples of Duties:
- Document, identify, and verify vehicle information to ensure that the record contains correct data for inventory and quality control.
- Obtain or verify vehicle ownership, lien holder, or other information for notification purposes.
- Monitoring the lot to assure proper placement and accurate inventory of vehicles.
- Directing DPD and other towing companies where to properly place vehicles in the lot.
- Coordinate vehicle releases to ensure that all citizens and vendors are served in a timely and orderly manner.
- Assess and document the condition of all vehicles at time of release.
- Ensure that the correct vehicle is released to the authorized agent.
- Answer inquiries by citizens and Tow Truck drivers, regarding vehicle status.
- Assisting citizens with the Kiosk machine and walking them to their cars.
Minimum Qualifications:
Completion of two years of high school. High school graduation or GED preferred. One year of experience in lubricating and washing automotive equipment is preferred.Qualifications (preferred):
- High school graduation or GED.
- One (1) year of experience in Customer Service.
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Technical
- Ability to read and interpret work-related document and policies.
- Skill in using Microsoft Office.
- Ability to quickly learn job related database, software, technology.
- Ability to effectively utilize equipment such as handheld devices and printers in order to enter, query and manipulate data and to provide associated documentation.
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Communication, Customer Focus and Interpersonal
- Ability to communicate ideas verbally in an effective manner so others can understand.
- Ability to listen and understand information and ideas through spoken words.
- Ability to communicate ideas and information in writing so others will understand.
- Customer focus and a dedication to exceptional service delivery.
- Ability to interact with residents in a courteous, tactful, and concerned manner.
- Ability to remain calm when working in stressful and often emotionally charged situations.
Licenses, Certifications, and Other Special Requirements:
- Valid State of Michigan Operator License required at time of application. Persons subsequently hired in this title shall be required to obtain a State of Michigan Chauffeur’s License with a Class 1 or 2 endorsement, or, a Commercial Driver License with a Group A endorsement and airbrake qualification. (In addition, P endorsement required for placement in the Department of Transportation).
- Successful applicants must meet physical standards prescribed by the Michigan State Police Motor Carrier Division and must possess and carry a valid current Medical Examiner’s Certificate certifying physical fitness for driving in accordance with State of Michigan Motor Carrier Safety Act-1988.
- Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.
- The Detroit Police Department's pre-employment background screening process includes a review of your social media account(s).To continue with the application process, you must provide all names and/or social media handles associated with your social media account(s); including but not limited to any of the following social media platforms:Facebook, Instagram, Tik Tok, Twitter, Google, YouTube, Snapchat, LinkedIn, etc.
Supplemental Information:
Evaluation Plan- Interview: 70%
- Evaluation of Training, Experience & Personal Qualifications: 30%
- Total of Interview and Evaluation T.E.P: 100%
- Veteran Points: 0 – 15 points
- Detroit Residency Credit: 15 points
