Front Desk Team Member – Orlando

RedCoach is seeking proactive, organized, and customer-oriented team members to join our Front Desk in Orlando. This role combines premium passenger assistance with operational coordination in a fast-paced transportation environment.

As a Front Desk Team Member, you will be one of the main points of contact for both passengers and drivers, helping ensure smooth daily operations and an excellent customer experience.

Key Responsibilities

  • Welcome and assist passengers at the station in a professional and friendly manner
  • Support ticket sales, changes, and passenger inquiries at the front desk
  • Assist riders during boarding and unloading processes
  • Monitor active services and support daily operational coordination
  • Communicate directly with drivers regarding trip updates, delays, and operational needs
  • Support dispatch-related tasks and service planning throughout the day
  • Handle chat and web customer support inquiries
  • Coordinate with Operations and Contact Center teams to ensure smooth service execution
  • Assist with issue resolution and passenger support during service disruptions
  • Maintain accurate communication and documentation during shifts

Requirements

  • Previous experience in customer service, front desk, hospitality, dispatch, transportation, or operations roles preferred
  • Strong communication and problem-solving skills
  • Ability to multitask and work under pressure in a fast-paced environment
  • Professional, proactive, and team-oriented attitude
  • Comfortable using computers and online systems
  • Experience with customer service platforms or CRM systems is a plus
  • Spanish language skills are a plus
  • Availability to work flexible schedules, including weekends and holidays if needed

Compensation & Benefits

  • Starting pay: USD 15/hour
  • Paid training provided
  • Dynamic and team-oriented work environment

Equal Opportunity Statement

RedCoach is an Equal Opportunity Employer. We consider all qualified applicants without regard to any protected characteristic. Reasonable accommodations are available upon request.

Work Location: Orlando, FL
Job Type: Full-time
Work Location: In person

Pay: $15.00 - $18.00 per hour

Work Location: In person

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