Field Service Technician - (Salt Lake City) - Remote with Travel
<p>Description</p><p> </p><h2>Field Service Technician - (Salt Lake City) - Remote with Travel</h2><p><br></p><p><br></p><p><strong>About Us:</strong></p><p>LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. </p><p><br></p><p><strong>Position Description: Customer Service Technician</strong></p><p>The Customer Service Technician plays a vital role in ensuring the reliability and performance of LayerZero’s Power Systems, Inc. This position involves hands-on service, technical support, and customer interaction, both on-site and remotely. The ideal candidate will have strong electrical troubleshooting skills, a commitment to safety, and a customer-first mindset.</p><p><br></p><p><strong>Primary Duties:</strong></p><ul><li>Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including:</li></ul><p> Static transfer switches</p><p> Power distribution units</p><p> Remote power panels</p><ul><li>Provide technical support to customers on-site and remotely via phone and email</li><li>Maintain accurate and timely service records in the LayerZero system</li><li>Respond to emergency service calls, including participation in the 24/7 support rotation</li><li>Travel to customer sites across the U.S. and Canada as required</li><li>Occasional weekend or holiday work may be necessary</li></ul><p><strong>Skills & Experience:</strong></p><ul><li>Experience servicing electrical power systems- required</li><li>Strong electrical and electronic troubleshooting skills- required</li><li>Ability to read and interpret diagrams and schematics- required</li><li>Familiarity with PC-based programming of printed circuit boards- required</li><li>Knowledge of electrical PPE and safety protocols- required</li></ul><p><strong>Education:</strong></p><ul><li>Associate degree in an electrical discipline is preferred</li><li>Military training in electronics or electrical systems is preferred</li></ul><p><strong>Work Location:</strong></p><ul><li>Training conducted at LayerZero headquarters in Aurora, Ohio</li><li>Field service performed at customer sites throughout the U.S. and Canada</li></ul><p><strong>What We Offer:</strong></p><ul><li>Competitive pay with performance incentives</li><li>100% company-paid medical, dental, and vision</li><li>401(k) with company match</li><li>3 weeks PTO, 10 paid holidays, and 2 floating holidays</li></ul><p><strong>Why You Will Love Working with Us</strong>:</p><ul><li><strong>Impact:</strong> Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.</li><li><strong>Innovation:</strong> Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.</li><li><strong>Collaborative spirit:</strong> Work closely with engineers, marketers, and other professionals to bring ideas to life.</li><li><strong>Grow with us:</strong> We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career</li></ul><p><strong>At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.</strong></p>
