Expert-Level Services Sales Account Manager

<strong>Overview</strong><br><br><br><p style="margin: 0px;"><span style="color: #e90029;"><a href="https://www.keysight.com/us/en/about.html" target="_blank" style="color: #e90029;" rel="noopener"><span style="font-size: 10pt; font-family: Arial, sans-serif;">Keysight</span></a></span><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more </span><span style="color: #e90029;"><a href="https://www.youtube.com/watch?v=ykxkSz5DlPo&t=16s" target="_blank" style="color: #e90029;" rel="noopener"><span style="font-size: 10pt; font-family: Arial, sans-serif;">about what we do.</span></a></span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Our </span><span style="color: #e90029;"><a href="https://jobs.keysight.com/awards" target="_blank" rel="noopener"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: #e90029;">award-winning</span></a></span><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: red;"> </span><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.</span></p> <br><strong>Responsibilities</strong><br><br><br><p>Keysight’s Global Services organization is seeking an <strong>Expert-Level Services Sales Account Manager</strong> to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers nationwide.</p><p> </p><p>This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post‑sales lifecycle value.</p><p> </p><p>You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission‑critical requirements.</p><p> </p><p> </p><div align="center"><hr align="center" size="0" width="100%"></div><p><strong>Key Responsibilities</strong></p><p><strong>Strategic Account Leadership</strong></p><ul type="disc"><li>Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.</li><li>Develop multi-year <strong>Lifecycle Services</strong> strategies tied to customer technology roadmaps and test modernization initiatives.</li><li>Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.</li><li>Lead executive-level service reviews, QBRs, and long-term service planning discussions.</li></ul><p><strong>Sales Growth & Business Development</strong></p><ul type="disc"><li>Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.</li><li>Identify whitespace within accounts and introduce advanced solutions including <strong>KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services</strong>.</li><li>Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.</li><li>Negotiate commercial terms, pricing, and service deliverables at expert level.</li></ul><p><strong>Customer Relationship Management</strong></p><ul type="disc"><li>Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.</li><li>Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.</li><li>Serve as escalation point for critical service events, outage mitigation, or urgent operational support.</li></ul><p><strong>Cross-Functional Leadership</strong></p><ul type="disc"><li>Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.</li><li>Collaborate with Legal, Finance, and Operations to structure complex service agreements.</li><li>Lead internal teams during RFPs, contract renewals, and technical solution development.</li></ul> <br><strong>Qualifications</strong><br><br><br><p><strong>Required</strong></p><ul type="disc"><li>5-10+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).</li><li>Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.</li><li>Proven ability to manage complex enterprise customers and close multi-year service agreements.</li><li>Strong business acumen in negotiation, commercial structuring, and value-based selling.</li><li>Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.</li></ul><p><strong>Preferred</strong></p><ul type="disc"><li>Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.</li><li>Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.</li><li>Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.</li><li>Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.</li></ul><div align="center"><hr align="center" size="0" width="100%"></div><p><strong>Core Competencies</strong></p><ul type="disc"><li>Strategic account planning and executive communication</li><li>Expert-level negotiation and commercial strategy</li><li>Technical credibility across test engineering and service operations</li><li>Relationship building at all levels</li><li>Problem-solving and escalation management</li><li>Resource coordination across cross-functional teams</li><li>Long-cycle and complex-deal sales execution</li></ul><div align="center"><hr align="center" size="0" width="100%"></div><p><strong>Success Indicators</strong></p><ul type="disc"><li>Annual growth of service contract value and penetration rate</li><li>High customer satisfaction and strong renewal performance</li><li>Increased multi-year service agreements and expanded KeysightCare adoption</li><li>Strong alignment with Sales and Delivery teams to improve customer outcomes</li><li>Development of long-term, strategic service roadmaps with top regional accounts</li></ul><p><strong> </strong></p><p><strong> </strong></p><p style="margin: 0px;">Pay Range:</p><p style="margin: 0px;"> </p><p style="margin: 0px;">USD $191,190.00 - USD $318,640.00 Year</p><p style="margin: 0px;"> </p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="color: #ff0000;"><a style="color: #ff0000;" href="https://about.keysight.com/en/jobs/careers_privacy_statement.pdf" target="_blank" rel="noopener">Careers Privacy Statement</a></span>***Keysight is an Equal Opportunity Employer.***</p>