Dutch Speaking Customer Advisor (Remote in Portugal)

<p>Are you a disciplined problem-solver with a sharp eye for detail? We are looking for fluent <strong>Dutch speakers</strong> to join a specialized team representing a <strong>global leader in online payment solutions</strong>.</p> <p>This is a <strong>100% remote role</strong> based in <strong>Portugal</strong>. Whether you prefer the serenity of the Algarve or the energy of Lisbon, you will have the freedom to work from anywhere in the country while helping secure global digital transactions.</p> <h3>YOUR MISSION: EXPERT PAYMENT SUPPORT</h3> <p>As a brand ambassador for a top fintech company, you will provide high-level support in a fast-paced environment. Your goal is to provide every user with clear, professional, and effective guidance.</p> <ul><li><strong>Multi-Channel Support:</strong> Deliver fast and accurate solutions via phone, email, and live chat.</li><li><strong>Problem Solving:</strong> Manage complex inquiries regarding account security, payments, and transaction history.</li><li><strong>Technical Guidance:</strong> Help users navigate the platform and mobile app with clear, easy-to-follow instructions.</li><li><strong>Security & Integrity:</strong> Handle sensitive issues like refunds, billing, and fraud prevention with total discretion.</li><li><strong>Case Management:</strong> Maintain detailed records and escalate high-priority financial cases to the correct departments.</li><li><strong>Expert Knowledge:</strong> Stay up to date on the latest platform features and international financial regulations.</li></ul> <h3>THE IDEAL PROFILE: INDEPENDENCE & PRECISION</h3> <p>We need high-performing professionals who can manage a virtual office while maintaining world-class service standards.</p> <ul><li><strong>Language Skills:</strong> Native or near-native <strong>Dutch (C1)</strong> and professional <strong>English (B2)</strong> for team collaboration.</li><li><strong>Location:</strong> You must reside in <strong>Portugal</strong> (or be ready to relocate) and hold a valid EU work permit.</li><li><strong>Self-Management:</strong> Strong organizational skills and the ability to work independently.</li><li><strong>Communication:</strong> Excellent verbal and written skills with an analytical mindset.</li><li><strong>Tech Savvy:</strong> Comfortable using digital financial tools and navigating the online economy.</li></ul> <h3>PREMIUM BENEFITS & GROWTH</h3> <p>We provide the equipment and training; you provide the talent.</p> <ul><li><strong>Total Flexibility:</strong> A permanent work-from-home model from anywhere in Portugal.</li><li><strong>Professional Tech Kit:</strong> We ship a full hardware setup—including a laptop and headset—directly to your door.</li><li><strong>Competitive Pay:</strong> A reliable base salary plus monthly performance bonuses.</li><li><strong>Full Coverage:</strong> Private health and life insurance from your very first day.</li><li><strong>Career Paths:</strong> Ongoing coaching and clear opportunities to move into leadership or specialized roles.</li></ul> <h3>RELOCATION SUPPORT (For International Candidates)</h3> <p>If you are moving to Portugal to join us, we make the transition seamless:</p> <ul><li><strong>Flight Support:</strong> Organized and fully paid airfare to Portugal.</li><li><strong>Initial Housing:</strong> Temporary accommodation to help you settle in while you find your permanent home.</li></ul> <p><strong>Ready to build a career in fintech while enjoying a remote lifestyle in Portugal? Apply today to join a global leader.</strong></p>