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Director, Clinical Operations

June 3, 2026

<meta><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">The Role</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">The Director of Clinical Operations will lead the development, refinement, and execution of Karoo’s clinical care model. This leader will translate clinical strategy into scalable workflows, protocols, staffing models, and operational playbooks to ensure high-quality, compliant, and efficient care delivery across markets.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">This role is ideal for a clinically trained operator with cardiology experience who understands value-based care and thrives in early-stage environments where building and iterating are core to the job.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">This role will directly shape how care is delivered at Karoo, from the patient experience to clinical outcomes to financial performance under value-based contracts.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><br></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">What You'll Do</strong></b></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Clinical Model Implementation & Iteration</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Own the implementation and ongoing refinement of Karoo Health care model, including risk stratification, and condition based care protocol development.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Translate evidence-based cardiology guidelines into practical and scalable care protocols.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Test, iterate, and standardize care protocols to meet the needs of individual markets and payer arrangements.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Ensure the Karoo Health care model supports value-based care (full upside and downside risk) through alignment of patient, provider, and payer specific outcomes.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Clinical Operations Execution</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Operationalize the clinical model across care teams, developing SOPs, staffing models, role definitions, and training materials.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Identify operational bottlenecks or clinical variation and drive continuous improvement initiatives.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support market launches by ensuring clinical readiness, workflows, and staffing are in place.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Care Team Leadership</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Provide operational support to Karoo’s clinical team (RNs, LCSW, MAs, etc.)</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support hiring, onboarding, training, and performance management of clinical staff.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Foster a culture of patient-centered, data-informed, high-quality care delivery.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Value-Based Care & Performance Management</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Partner with Analytics and Finance to define and monitor clinical KPIs tied to value-based contracts (e.g., patient engagement, clinical outcomes, utilization, and financial outcomes).</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Use data to assess clinical effectiveness and identify opportunities to improve outcomes and reduce avoidable utilization.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support shared savings performance by aligning clinical workflows with payer and provider incentives.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Provider Partnership Enablement</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Collaborate with partner cardiology practices to ensure smooth integration of Karoo’s clinical model into existing workflows.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Serve as a key operational liaison to practice leaders, addressing day-to-day clinical process questions and improvement opportunities.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Support provider onboarding, clinical training, and ongoing adoption of Karoo protocols.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Quality, Safety & Compliance</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Ensure clinical operations meet regulatory, licensure, and quality standards across states and care settings.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Partner with the CMO and clinical leaders on quality oversight, incident review, and continuous quality improvement efforts.</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Maintain up-to-date clinical policies and documentation standards.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14px;margin-bottom:4px;padding-left:0px;"=""><span style="color:rgb(239,131,84);font-size:11pt;white-space:pre-wrap;">Cross-Functional Collaboration</span></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Work closely with Product to inform clinical requirements for tools, workflows, and dashboards.</span></li><li style="color:rgb(0,0,0);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Partner with Market Ops, and Growth teams to align clinical delivery with expansion goals.</span></li><li style="color:rgb(0,0,0);font-size:11pt;--listitem-marker-color:#4f5d75;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Provide clinical-operations input into payer discussions and new market planning.</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">What We're Looking For</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Clinical background in cardiology. NP, PA, or MD degree is considered a strong plus.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">5+ years operational and people management experience. </span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Experience in value-based care provider organizations. Experience with participation in full upside and downside risk arrangements is a plus.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Experience building or scaling clinical programs in a startup or established health system.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Experience in a value-based provider startup organization is a plus.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Strong systems thinker who can translate clinical strategy into operational reality.</span></li><li style="color:rgb(79,93,117);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Comfortable operating in ambiguity and iterating quickly as the organization grows.</span></li><li style="color:rgb(79,93,117);font-size:12pt;--listitem-marker-color:#4f5d75;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Collaborative, pragmatic leader with excellent communication skills.</span><br><br></li></ul><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px="" 0px;padding:0px;text-align:justify;"=""><b><strong style="color:rgb(239,131,84);font-size:14pt;white-space:pre-wrap;">Why Join Us</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Competitive salary and equity</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Fully-remote work environment available</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">Full benefits package</span></li><li style="color:rgb(79,93,117);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;"><span style="color:rgb(79,93,117);font-size:11pt;white-space:pre-wrap;">A collaborative and transparent company culture that values creativity and ownership</span></li></ul>

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