Customer Support Associate II
Job Description:
- Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application
- Diagnose and resolve both basic and complex financial or billing issues
- Troubleshoot non standard issues by engaging directly with customers
- Contribute to a comprehensive knowledge base by documenting new issues
- Identify and escalate critical issues that may affect multiple clients
- Track, document, and monitor all inbound support requests
- Collaborate closely with customers to understand their needs
- Maintain up to date knowledge of MatrixCare products
Requirements:
- Home health or hospice billing experience is required
- Technically proficient with strong comfort using computers, internet browsers, and software applications in a support or billing environment
- Exceptional interpersonal, communication, and customer service skills
- Fast learner with strong self direction
- Positive, growth oriented attitude
- Solid understanding of financial workflows and regulatory considerations in post acute care
- Bachelor's degree or equivalent work experience preferred
- Strong problem solving abilities
Benefits:
- comprehensive medical, vision, dental, and life
- AD&D and short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
