Customer Success Manager (Fully Remote)

Founding Customer Success Manager — SmartPlan AI SmartPlan AI helps commercial real estate teams generate testfits, layouts, and leasing assets in minutes—not weeks using AI. We’re hiring a Founding Customer Success Manager to own the customer experience end-to-end across our earliest enterprise customers. This is a build + operate role —you’ll work directly with leasing teams and asset managers while defining how Customer Success scales at SmartPlan.

Turn customers into power users and advocates Partner with CEO to shape roadmap from real customer workflows Build the playbook for retention, expansion, and customer health Commercial Real Estate experience (previously in brokerage or marketing) ~ Have 3-5 years in Customer Success / Account Management ~ Are excited to work directly with enterprise customers ~ 200k+ comp package (salary + equity)