Customer Success Manager

<h3 style="text-align:center;"><strong>****FULLY REMOTE POSITION****</strong></h3><div style="text-align:center;"><strong>****TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO HR@ALIA.SERVICES****<br><br>ABOUT YOOBIC</strong></div><p>YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train their teams, and manage daily operations all in one place.</p><p>We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton use YOOBIC to improve operations and deliver better customer experiences.</p><p>With strong funding and continued growth, we’re expanding our Customer Success team.</p><hr><h3 style="text-align:center;"><strong>About the Role</strong></h3><p>We’re looking for a <strong>Customer Success Manager (CSM)</strong> to help our clients get the most value out of the YOOBIC platform.</p><p>In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.</p><hr><h3 style="text-align:center;"><strong>What You’ll Do</strong></h3><ul><li>Build and manage relationships with key client stakeholders</li><li>Run regular business reviews (typically quarterly)</li><li>Help clients improve how they use the platform</li><li>Identify risks and opportunities for growth</li><li>Guide clients on strategy and best practices</li><li>Monitor performance using data and KPIs</li><li>Act as the main point of contact for client needs</li><li>Solve issues proactively and ensure satisfaction</li><li>Work closely with Product and internal teams</li><li>Share insights and best practices across teams</li></ul><hr><h3 style="text-align:center;"><strong>What We’re Looking For</strong></h3><ul><li style="text-align:center;">Experience in <strong>Customer Success, Account Management, or Consulting</strong> (preferably in SaaS)</li><li>Strong client-facing and communication skills</li><li>Comfortable leading video calls with clients</li><li>Experience running business reviews (QBRs)</li><li>Strong project management and organizational skills</li><li>Analytical mindset (comfortable with data, reports, KPIs)</li><li>Proactive, problem-solving attitude</li><li>Ability to work in a fast-paced, global environment</li><li>Detail-oriented and highly organized</li></ul><hr><h3 style="text-align:center;"><strong>Languages</strong></h3><ul><li><strong>English is required</strong></li><li>Additional languages are a strong plus (French, German, Italian, Portuguese, Spanish, Swedish, etc.)</li></ul><hr><h3 style="text-align:center;"><strong>Working Hours</strong></h3><ul><li>Standard schedule: <strong>Monday to Friday, 9 AM – 6 PM</strong></li><li>You’ll work within your client’s time zone</li><li>No night shifts required</li></ul>