Customer Success Associate, Tier 1 – Temporary, Part-Time Weekend
Job Description:
- Respond to customer inquiries via chat or email
- Provide accurate information on services and policies
- Resolve routine issues such as subscription status updates, refund requests and billing inquiries
- Escalate complex cases to higher-level support when necessary
- Follow clear guidance given by the leadership team when appeasing customers
- Empathetic to customers’ needs but understanding of the business’ bottom line
- Collect and share feedback to external teams to ensure the needs of the customers are being met
Requirements:
- Experience in customer service or related role
- Demonstrate a passion for and understanding of the URBN brands, customers and product.
- Must have access to consistently stable internet connection.
Benefits:
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
- much more!
