Customer Service Specialist

<p>Description</p><p>https://www.auxiant.com/</p><p><br></p><p><strong>Auxiant’s Mission Statement and Core Values</strong></p><p><br></p><p><strong>Mission: </strong>An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.</p><p><strong>Core Values:</strong> Independent Solutions. <strong>REAL</strong> Results</p><p><br><strong>R</strong>espect<br><strong>E</strong>mpowerment<br><strong>A</strong>gility<br><strong>L</strong>eadership</p><p><br></p><p>Be part of a growing and prospering company as a <strong>Customer Service Specialist</strong>. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.</p><p><br></p><p><strong>Job Summary:</strong></p><ul><li>Handle incoming and outgoing phone calls from providers and members.</li><li>Handle incoming live chats via the website from providers and members.</li><li>Respond to emails via Auxiant secure email from providers.</li></ul><p><strong>Essential Functions:</strong></p><ul><li>Answer provider phone, live chat, and secure email questions regarding claim status and benefits</li><li>Assist with enrollee phone and live chat questions regarding claim status and benefits</li></ul><p><strong>Nonessential Functions:</strong></p><ul><li>Other duties as assigned or appropriate</li></ul><p><strong>Education/Qualifications:</strong></p><ul><li>Excellent phone skills/etiquette</li><li>Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key</li><li>Qiclink experience</li><li>Previous call center experience preferred</li><li>Excellent verbal and written communication skills</li><li>Proven experience in a professional office environment</li><li>Proven customer service experience required</li><li>Medical insurance background preferred</li><li>High school diploma or equivalent and 1-2 years related experience.</li></ul><p>*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more</p>