Customer Service Representative (Remote US)

<section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p>We're seeking customer service representatives who are enthusiastic about challenges, prioritize guest satisfaction above all else, and are committed to delivering exceptional service.</p><p>Candidate must be eligible to work in the USA</p><p>Responsibilities:</p><p>As a customer service representative, you will be responsible for:</p><ul><li>Engaging with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed.</li><li>Advising on services that align with customer needs and preferences.</li><li>Addressing customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.</li><li>Managing and maintaining accurate records of customer interactions, sales activities, and service appointments using our CRM system.</li><li>Communicating updates to customers regarding changes in service timelines readiness.</li><li>Never missing an opportunity to help customers.</li></ul><p>Qualifications</p><p>To be successful in this role, you will need:</p><ul><li>Strong communication skills with the ability to engage confidently and persuasively with customers.</li><li>Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.</li><li>Proficiency in CRM software and basic computer skills.</li><li>Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above</li><li>Strong phone presence and experience handling dozens of calls per day</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Excellent verbal and written communications skills</li></ul><p>Career Growth Opportunities and Learning Benefits</p><p>We're committed to helping our team members grow and develop their skills. We offer:</p><ul><li>Ongoing training and development opportunities to enhance your skills and knowledge.</li><li>Opportunities for career advancement and professional growth.</li><li>A supportive team environment that encourages collaboration and open communication.</li></ul><p>Work Environment and Company Culture Highlights</p><p>We're proud of our company culture and work environment, which includes:</p><ul><li>A fully remote opportunity that allows you to work from the comfort of your own home.</li><li>A supportive team environment that encourages collaboration and open communication.</li><li>A commitment to work-life balance and flexibility.</li><li>A culture that values diversity, equity, and inclusion</li></ul><p> </p></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p>All your information will be kept confidential according to EEO guidelines.</p></div></section><li class="job-detail">Company: Smartway Energy Ltd</li>