Customer Service Representative (Catalan)

<p>David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Catalan speaking Customer Service Representative to join their team in Braga.</p><p></p><p>Position: Customer Service Representative</p><p>Location: Braga, Portugal</p><p>Work model: Remote</p><p>Employment type: fixed term (6 months) with possibility of extension / permanent contract</p><p></p><p><strong>DUTIES AND RESPONSIBILITIES:</strong></p><ul><li><p>Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems</p></li><li><p>Foster positive relationships by delivering prompt and courteous support</p></li><li><p>Support customer satisfaction and long-term engagement by ensuring effective resolution of issues</p></li><li><p>Maintain a professional and empathetic approach in all customer interactions</p></li><li><p>Work collaboratively with colleagues and leadership to achieve team objectives</p></li><li><p>Share insights on recurring challenges and suggest opportunities for process or service improvements.</p></li></ul><p></p><p><strong>REQUIREMENTS:</strong></p><ul><li><p>Native / fluent in Catalan both verbal and written. Fluent in English (minimum B2 level)</p></li><li><p>Previous experience in customer service would be advantagous </p></li><li><p>Strong verbal and written communication skills across various platforms (phone, email, chat, social media)</p></li><li><p>Basic understanding of customer service principles and the ability to follow standard procedures</p></li><li><p>Ability to handle technical inquiries and troubleshoot common issues with guidance</p></li><li><p>Ability to quickly learn new softwares and technologies</p></li><li><p>Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment</p></li><li><p>Organized, detail-oriented, and able to manage multiple tasks simultaneously</p></li><li><p>Willingness to learn and adapt in a fast-paced or evolving support environment.</p></li></ul><p></p><p><strong>OFFER:</strong></p><ul><li><p>Opportunity to work with a leading global travel & tourism brand</p></li><li><p>Competitive salary with performance-based incentives</p></li><li><p>Professional growth opportunities within the BPO industry</p></li><li><p>Collaborative and supportive work environment</p></li><li><p>Access to exclusive travel perks and discounts</p></li><li><p>And many more!</p></li></ul>